Key Accounts Manager

Volvo Group; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global transport solutions company in Warwick is seeking a professional to manage high-value accounts and maintain customer satisfaction. You will be responsible for negotiating agreements, utilizing IT tools for sales, and ensuring delivery support. The ideal candidate has experience in complex sales offers and excellent relationship management skills, along with a full UK driving license for regular travel. The role offers professional growth and various benefits, emphasizing work-life balance.

Benefits

Company car (fully electric or hybrid options)

Medical insurance by Bupa

Pension scheme matched up to 7%

25 to 30 days holiday allowance

Employee Assistance Programme

Discounts on various purchases

Free on-site parking

Enhanced family-friendly policies

Qualifications

• Experience in high-value sales with complex commercial offers.
• Proven relationship management experience with legal and financial knowledge.
• Ability to present and communicate effectively with all audiences.

Responsibilities

• Maintain communication with dealers to ensure customer satisfaction.
• Provide reports on Fleet activities and sales opportunities.
• Negotiate agreements with accounts and collaborate with departments.

Skills

High-value sales experience

Relationship management

Strategic thinking

Negotiation skills

Full UK driving licence

Job description

What we offer

• Professional growth and development : Unlock your potential through various training and development opportunities.
• Company Car : Company car (fully electric or hybrid options available)
• Pension scheme : Matched up to 7% of your salary, including death in service cover.
• Medical Insurance : Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme : Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance : Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases : Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks : Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.
• Convenient amenities : Benefit from free on-site parking.
• Enhanced family-friendly policies : We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

You Will Be Responsible For

Maintaining correct levels of contact with the respective dealers to provide professional support to the Key Accounts to ensure the highest standards of customer satisfaction are met. You will provide concise reports on all key Fleet activities including but not limited to, forward order predictions; market information; and the highlighting of potential sales opportunities.

Utilising the Company’s integrated suite of IT tools in an effective manner to ensure swift and accurate responses to requests for quotation and transfer through the sales “stages” to build, deliver and invoice.

Negotiating agreements with a portfolio of accounts and working collaboratively with other departments to meet customer needs.

Ensuring successful application and continued fulfilment of the agreements signed, in terms of delivery of the vehicles into service; securing the appropriate aftermarket support; evaluating customer satisfaction; developing and implementing corrective action plans where necessary.

Who Are You

• Experience in high-value sales and knowledge of complex commercial sales offers
• You have proven experience in relationship management with a good general knowledge of legal and financial rules associated with key account protocols
• Ability to present and communicate at all levels and with all audiences
• You are commercially aware and can demonstrate your strategic thinking ability
• You are a great negotiator and can rely on your influence to gain commitment from other business areas
• Full UK driving licence and comfortable with regular travel

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.