Key accounts executive

Dynamite Recruitment; Eastleigh; On-site; GBP 32,000 - 52,000; Full time

Job summary

Dynamite Recruitment are recruiting on behalf of a well established business seeking an experienced Key Accounts Executive to join their team in Eastleigh. This is a fantastic opportunity to build relationships and maximise the account base.

You will be the trusted point of contact, handle queries and complaints, ensure delivery to maximise customer satisfaction, adhere to SLAs, promote products, run review meetings, ensure timely payments, and work with administration and senior management to

Qualifications

• Experience in key account management or customer service.
• Ability to manage queries and complaints.
• Strong communication and relationship-building skills.
• Target-driven with willingness to drive revenue.

Responsibilities

• Be a trusted point of contact for the customer.
• Manage and deal with queries and complaints.
• Understand customer requirements and ensure delivery to maximise satisfaction.
• Ensure customer SLAs are adhered to.
• Communicate with internal departments across the business.
• Promote products and services to maximise customer accounts.
• Hold customer review meetings.
• Ensure customer accounts are paid in the agreed time frames.
• Work with your administrator and senior management teams.
• Maintain contact with your allocated customer base.
• Confident in dealing with customers.

Skills

Relationship management

Communication skills

Customer service

Problem solving

Job description

Key Accounts Executive
Location: Eastleigh
Salary: Competitive salary plus uncapped commission

Dynamite Recruitment are proud to be recruiting on behalf of a well established business that are seeking anexperienced Key Accounts Executive to join their team. This is a fantastic opportunity, and will allow you to build relationships and maximise the account

The Role of a Key Account Executive:

• To be a trusted point of contact for the customer
• Manage and deal with queries and complaints
• To understand customers requirements and ensure delivery to maximise customer satisfaction
• To ensure customer SLA’s are adhered to
• Communicate with other internal departments across the business
• To promote products and services to maximise customer accounts
• To hold customer review meetings
• To ensure customer accounts are paid in the agreed time frames
• To work closely with your designated administrator and senior management teams
• To maintain contact with your allocated customer base
• MUST be confident in dealing with customers