Customer Account Executive

Trapeze Recruitment Services Ltd; Sittingbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Trapeze Recruitment Services Ltd is seeking a Customer Account Executive for a leading distributor of sign-making materials and equipment across the UK. You will handle inbound enquiries and proactively reach out to drive new opportunities and maximise sales from existing accounts.

This full-time, office-based role operates 08:00–17:00, Monday to Friday. You will build relationships, understand customer needs, and deliver exceptional service while coordinating with warehouse, logistics, and

Qualifications

• Proven sales and business development experience or strong customer service background aiming to move into sales.

Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels.
• Proactively contact existing and lapsed customers to promote products, offers, and new lines.
• Identify upselling and cross-selling opportunities across the product range.
• Maintain accurate customer records and sales activity in CRM.
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing.
• Work closely with field sales reps to support account strategies and handovers.
• Meet or exceed sales and performance targets, including KPIs and revenue goals.

Skills

Sales experience

Communication

Persuasive selling

Proactive attitude

Time management

Team player

CRM knowledge

Tools

CRM software

Job description

Working for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support—responding promptly to inbound enquiries—and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional service

This is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.

Key duties & responsibilities for Customer Account Executive

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Proactively contact existing and lapsed customers to promote products, offers, and new lines
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity in CRM
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing
• Work closely with field sales reps to support account strategies and handovers
• Meet or exceed sales and performance targets, including KPIs and revenue goals

Required qualifications, knowledge, experience & skills of Customer Account Executive

• Proven sales and business development experience or a very strong customer service background with the desire and resilience to move into sales
• Strong communication skills, both written and verbal
• A confident and persuasive approach to selling
• Proactive attitude with the drive to go the extra mile for customers
• Organised and able to prioritise in a fast-paced environment
• A genuine team player with a problem-solving mindset

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained