Customer Support & Key Accounts Administrator

ICE - Industrial Cleaning Equipment; Peterborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

Annual leave 21 days + bank holidays

Enhanced pension scheme

Discount portal access

Life assurance 2x annual salary

Bonus after 5 years + incremental

Holiday buy back scheme

Job summary

Ice - Industrial Cleaning Equipment in Peterborough is seeking an experienced Customer Support Administrator to provide exceptional service, manage key accounts, and handle inquiries. You will be the first point of contact for customers, ensuring timely responses and high service standards.

You will also maintain accurate records, prepare estimates for machinery and parts, arrange loan machines, and support the team with process improvements while upholding a professional approach in a busy

Qualifications

• GCSE English and Maths pass.
• Excellent telephone manner and communication skills.
• Experience in a customer support role.
• Strong attention to detail.
• Proficient in MS Office.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as first point of contact for customer inquiries by phone and email.
• Manage key client accounts and respond promptly to communications.
• Liaise with internal and external stakeholders to update records in the company database.
• Monitor open calls to ensure timely resolution and update tasks.
• Prepare and send estimates for machinery and parts orders to customers.
• Coordinate delivery of loan machines to customers when necessary.
• Handle customer complaints and escalate to Head of Service Delivery when required.
• Produce accurate reports for stakeholders and customers as needed.
• Provide part details to the Parts Manager for sourcing from suppliers.
• Organise machine collection and deliveries with accurate internal records.
• Cover workflow for colleagues during their absence.
• Contribute to process improvement initiatives and escalations.

Skills

Strong communication

Customer focus

Problem solving

Team player

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Ice - Industrial Cleaning Equipment in Peterborough is seeking an experienced Customer Support Administrator to provide exceptional service, manage key accounts, and handle inquiries. You will be the first point of contact for customers, ensuring timely responses and high service standards.

You will also maintain accurate records, prepare estimates for machinery and parts, arrange loan machines, and support the team with process improvements while upholding a professional approach in a busy