Administrator - Engineering

Office Angels; Wigston; On-site; GBP 21,000 - 32,000; Full time

Job summary

Office Angels is seeking an organised Administrator to join the team in Wigston. You will provide essential administrative and commercial support to the sales function, acting as the main contact for customer accounts, processing orders and preparing quotations to ensure a high level of service throughout the sales cycle.

You will collaborate with colleagues across Sales, Operations, Finance and Logistics to build relationships, resolve issues and keep processes running smoothly.

Qualifications

• Organised and proactive with a customer-focused approach.
• Strong administrative and commercial support skills for a sales function.

Responsibilities

• Act as the primary administrative contact for a portfolio of customer accounts.
• Prepare quotations, proposals and sales documentation with a high level of accuracy.
• Process customer orders accurately and ensure ERP entry in a timely manner.
• Support invoicing and resolve basic invoice queries with Finance.

Job description

Administrator - Engineeering

Job Type: Permanent / Full-Time

Working Hours: Monday-Thursday, 8:15am-4:45pm; Friday, 8:00am-2:00pm

About the Role

We are looking for an organised, proactive and customer-focused Administrator to join our team and provide essential administrative and commercial support to our sales function.

This is a varied role where you will act as a key point of contact for customers, helping to manage accounts, process orders, prepare quotations and ensure customers receive a high level of service throughout the sales process.

You will work closely with colleagues across Sales, Operations, Finance and Logistics, making this an excellent opportunity for someone who enjoys building relationships, solving problems and keeping things running smoothly.

Key Responsibilities

• Customer & Account Management
  • Act as the primary administrative contact for a portfolio of customer accounts.
  • Build and maintain strong, professional customer relationships.
  • Support the onboarding of new customers, including account setup and documentation.
  • Respond promptly and professionally to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
  • Coordinate with internal teams to resolve customer concerns and technical queries.
  • Maintain accurate and up-to-date customer records, pricing, costings and contract information.
• Sales Administration & Support
  • Prepare quotations, proposals and sales documentation with a high level of accuracy.
  • Process customer orders accurately and ensure they are entered into the ERP system in a timely manner.
  • Monitor order progress and proactively communicate updates to customers.
  • Assist with sales reports, forecasts and performance KPIs.
  • Provide administrative support to sales management, including meeting preparation, presentations, diary/calendar management and follow-up actions.
  • Help organise customer visits, external meetings and trade shows.
• Finance & Operational Support
  • Work closely with Finance to support invoicing and resolve invoice queries.
  • Assist with credit checks and payment follow-up where required.