Customer Success Co-ordinator

Select Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Office-based first 12 weeks

Training and progression

Job summary

Select Recruitment is assisting a respected UK manufacturer in hiring a Customer Success Coordinator to join the UK Customer Operations team. You will work alongside Area Account Managers to support customers from initial enquiry through installation and beyond.

You’ll manage capital equipment inquiries, administer service contracts, handle inbound calls, and drive onboarding and satisfaction follow-ups. Data accuracy in Salesforce and Oracle, plus spotting additional sales opportunities, are

Qualifications

• Proven customer service experience, ideally B2B
• Strong time management, organisation and attention to detail
• Excellent written and verbal communication
• Experience in sales support, internal account management or project coordination, with CRM/ ERP systems such as Salesforce or Oracle
• A proactive, “can do” attitude with a willingness to take ownership and embrace change
• A customer service qualification is desirable

Responsibilities

• Handling capital equipment inquiries from first contact through to after installation
• Administering service contracts
• Handling inbound customer calls and resolving issues, keeping a 90% monthly answer rate
• Making onboarding and satisfaction calls and following up on feedback
• Managing complaints in Salesforce through to resolution
• Holding regular catch-ups and order reviews with Account Managers and project engineers
• Keeping customer and order data accurate in Salesforce and Oracle
• Spotting sales opportunities for new equipment and aftermarket products
• Processing aftermarket orders and writing a short monthly report

Skills

Customer service

Time management

Organization

Written & verbal communication

Proactive attitude

Education

Customer service qualification

Tools

Salesforce

Oracle

Job description

The role

Our client, a respected manufacturer, is looking for an experienced Customer Success Coordinator to join its UK Customer Operations team. Working alongside Area Account Managers, you will look after customers from first enquiry through to installation and beyond, making sure they get the most from the products and services.

Key duties

• Managing capital equipment enquiries from first contact through to after installation
• Administering service contracts
• Handling inbound customer calls and resolving issues, keeping a 90% monthly answer rate
• Making on-boarding and satisfaction calls and following up on feedback
• Managing complaints in Salesforce through to resolution
• Holding regular catch-ups and order reviews with Account Managers and project engineers
• Keeping customer and order data accurate in Salesforce and Oracle
• Spotting sales opportunities for new equipment and aftermarket products
• Processing aftermarket orders and writing a short monthly report

About you

• Proven customer service experience, ideally B2B
• Strong time management, organisation and attention to detail
• Excellent written and verbal communication
• Experience in sales support, internal account management or project coordination, with CRM/ ERP systems such as Salesforce or Oracle
• A proactive, “can do” attitude with a willingness to take ownership and embrace change
• A customer service qualification is desirable

What’s on offer

• Salary of £29,000 to £34,000 depending on experience
• Permanent position with a stable employer
• Hybrid working - office-based for the first 12 weeks, then one office day a week
• Finish at 16:30 on Fridays
• Full training and shadowing in your first three months, with regular reviews and clear progression