Customer Success Co-Ordinator

Select Recruitment Specialists Ltd; Bar Hill; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Early finish on Fridays

Training and progression reviews

Job summary

Select Recruitment Specialists Ltd is recruiting a Customer Success Coordinator for a respected UK manufacturer. You will work alongside Area Account Managers to support customers from first enquiry through installation and beyond, ensuring they maximise value from products and services.

The role is hybrid with office-based work for the first 12 weeks, then one office day per week. You will receive full training, regular reviews and clear progression paths.

Qualifications

• Experience in B2B customer service preferred.
• Strong time management and attention to detail.
• Proficient in Salesforce or Oracle.
• Willingness to take ownership and adapt to change.

Responsibilities

• Manage capital equipment enquiries from first contact through to installation.
• Administer service contracts.
• Handle inbound customer calls and resolve issues to maintain 90% monthly answer rate.
• Conduct onboarding and satisfaction calls and follow up on feedback.
• Maintain data accuracy in Salesforce and Oracle; spot sales opportunities.
• Liaise with Account Managers and project engineers on order reviews.

Skills

Customer service

Time management

Organisation

Communication

CRM/ERP experience

Education

Customer service qualification (desirable)

Tools

Salesforce

Oracle

Job description

The role

Our client, a respected manufacturer, is looking for an experienced Customer Success Coordinator to join its UK Customer Operations team. Working alongside Area Account Managers, you will look after customers from first enquiry through to installation and beyond, making sure they get the most from the products and services.

Key duties

• Managing capital equipment enquiries from first contact through to after installation
• Administering service contracts
• Handling inbound customer calls and resolving issues, keeping a 90% monthly answer rate
• Making on-boarding and satisfaction calls and following up on feedback
• Managing complaints in Salesforce through to resolution
• Holding regular catch-ups and order reviews with Account Managers and project engineers
• Keeping customer and order data accurate in Salesforce and Oracle
• Spotting sales opportunities for new equipment and aftermarket products
• Processing aftermarket orders and writing a short monthly report

About you

• Proven customer service experience, ideally B2B
• Strong time management, organisation and attention to detail
• Excellent written and verbal communication
• Experience in sales support, internal account management or project coordination, with CRM/ ERP systems such as Salesforce or Oracle
• A proactive, “can do” attitude with a willingness to take ownership and embrace change
• A customer service qualification is desirable

What's on offer

• Salary of £29,000 to £34,000 depending on experience
• Permanent position with a stable employer
• Hybrid working - office-based for the first 12 weeks, then one office day a week
• Finish at 16:30 on Fridays
• Full training and shadowing in your first three months, with regular reviews and clear progression