Service Coordinator - Scotland

ARROW Industrial Group; Scotland; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

22 days of holidays plus bank holidays

Westfield Health Cashback Scheme

Paid birthdays off

3% Employer Pension contributions

Job summary

ARROW Industrial Group is hiring for an office-based role in Scotland, offering a competitive salary of up to £28k per year plus benefits. The position entails providing administrative support to engineers, managing customer enquiries, and maintaining office systems. Key skills include experience in service delivery coordination, excellent communication, and proficiency in Microsoft Office and SAP Business One. Benefits include 22 days holidays, a health cashback scheme, paid birthdays off, and a pension scheme.

Qualifications

• Proven experience in planning or coordinating field-based service delivery.
• Excellent attention to detail in both numerical and written work.
• Professional, friendly, and confident communication skills.

Responsibilities

• Provide administrative support to engineers.
• Respond to enquiries and manage activities.
• Maintain understanding of customer-specific SLAs and KPIs.
• Support business targets and goals.
• Maintain office systems, including data management.

Skills

Planning or coordinating field-based service delivery

Reliability and commitment to professional development

Attention to detail

Communication skills

Customer service skills

Microsoft Office proficiency

Experience with SAP Business One and/or BigChange Jobwatch

Knowledge of the industrial door industry

Tools

Microsoft Office

SAP Business One

BigChange Jobwatch

Job description

Basic Salary up to £28k per year plus company benefits

Office-based role from our Scotland location

Arrow Industrial Group has grown since 1986 to become a specialist in the industry, providing security solutions to customers nationwide and delivering a forward-thinking service experience. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.

Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, high-speed doors, traffic doors, fire shutters/smoke curtains, and other types of automatic gates and barriers.

Role & Responsibilities

• Provide administrative support to engineers, ensuring customers are kept fully informed at all times
• Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing
• Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals
• Maintain office systems, including effective data management and filing

Skills and Experience

• Proven experience in planning or coordinating field-based service delivery
• A consistent record of reliability and commitment to professional development
• Excellent attention to detail in both numerical and written work
• Professional, friendly, and confident communication skills
• Highly motivated, proactive, and solution-focused with strong customer service skills
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel
• Experience using SAP Business One and/or BigChange Jobwatch software (advantageous)
• Working knowledge of the industrial door industry (particularly beneficial)
• Exceptional attention to detail and accuracy
• Flexibility and adaptability to manage a range of tasks effectively
• Ability to exemplify core values of reliability, integrity, proactivity, and innovation

What We Offer

• Basic Salary up to £28,000 per year
• Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
• Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
• Paid birthdays off each year
• 3% Employer Pension contributions
• Employee recommendation schemes available to reward great colleagues