Key Account Manager - East Territory (12-month fixed term contract)

ResMed, Inc.; East Hagbourne; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global healthcare company is seeking a Key Account Manager for a 12-month fixed-term contract in East Hagbourne, covering key areas. The role involves developing relationships with customers, implementing strategies for business growth, and acting as the primary contact for NHS Trusts. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in the medical device sector within the NHS. Strong relationship-building skills and a commercial drive are essential for success in this position.

Qualifications

• Minimum of 3 years of related experience in medical device within the NHS.
• Strong commercial drive and ability to work independently and collaboratively.
• Ability to adapt in a fast-paced international company.

Responsibilities

• Deliver territory growth in line with business targets.
• Engage with high-profile accounts to influence purchasing decisions.
• Lead commercial negotiations and collaborate across departments.

Skills

Account management

Relationship building

Commercial negotiation

Data analysis

Education

Bachelor's degree

Job description

We are hiring in the UK for a 12-month fixed term contract a Key Account Manager (covering East territory including key areas Essex, Suffolk and Cambridge) to join us as soon as possible. Let’s talk about the role: The primary role of the Account Management function is to develop and maintain relationships with customers and accounts within a key territory, implementing strategies to achieve annual business growth targets and positioning ResMed solutions as the preferred choice. This role will partner with NHS Trusts to build sustainable and profitable collaborative working practices as the primary point of contact for day to day delivery of all services to the customer. The Territory Business Manager reports directly to the UK National Sleep Sales Manager and is a field based, customer facing position.

Responsibilities

• Accountable for delivering territory growth in line with business targets
• Increase penetration and breadth of products and services within accounts
• Engage with high-profile accounts and build strong relationships with stakeholders at all levels to understand business drivers and influence purchasing decisions.
• Working with new and existing customers to seamlessly implement product and pathway changes.
• Put in place measures to review territory performance on periodic basis and take corrective actions to achieve sales targets.
• Work with multiple data sources to forecast, track and performance in line with business goals
• Be responsible for selling the company's products and/or services and maintaining relationships with existing accounts.
• New account development through account conversions and/or expansions of existing accounts within an established geographical region.
• Responsible for expanding ResMed opportunities within assigned accounts.
• Plans and executes sales strategies to grow revenue and solutions adoption.
• Leads commercial negotiations with knowledge of customer needs and with the support of UK Leadership.
• Works collaboratively across departments to deliver best in class customer experience, including Clinical, Marketing, Sales Operations, Market Access, Finance and Customer Services
• Target identification and implementation of advanced products and digital patient pathway services.
• Embedding of products and services within an account
• Growth through targeted pathway change

Qualifications

• Bachelor's degree
• Minimum of 3 years of related experience in medical device within the NHS
• An experienced professional with a full understanding of area of specialisation; resolves a wide range of issues in creative ways preferred
• Extremely organized, diligent and able to multitask
• Strong commercial drive
• Capacity to adapt and fit in an international fast‑pace company constantly growing
• Ability to work independently and collaboratively in a fast‑paced and changing environment
• High resilience
• Positive attitude and eager to learn and develop

Preferred

• Knowledge of company products and services would be a plus
• Experience clinically in area of sleep or respiratory care would be a plus with commercial acumen