Key Account Manager

Morgan Ryder; Newbury; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

20% bonus

Pension contribution

Hybrid working

Life assurance

Employee assistance programme

Cycle to Work

Enhanced annual leave

Career progression

Supportive environment

Job summary

Morgan Ryder Associates is recruiting a proactive Key Account Manager in the United Kingdom to manage a portfolio of key customer accounts and drive growth. You will build strong relationships across procurement, engineering and programme teams, deliver revenue targets and identify opportunities for repeat business.

The role emphasizes exceptional service, CRM discipline and cross-functional coordination, with a hybrid working pattern after probation and a comprehensive benefits package.

Qualifications

• Experience in B2B sales, account management or a customer-facing commercial role.
• Strong relationship-building and communication skills.
• Understanding of quotations, pricing, order management and commercial processes.
• Excellent organisation and ability to manage competing priorities.

Responsibilities

• Manage day-to-day commercial management of a portfolio of key customer accounts.
• Deliver revenue, margin and customer retention targets.
• Identify opportunities for account growth and repeat business.
• Prepare quotations and respond to customer enquiries.
• Coordinate customer orders with internal teams and maintain CRM records.

Job description

Build Relationships. Drive Growth. Shape the Future of Advanced Manufacturing.

An exciting opportunity to join a growing advanced manufacturing business!

Are you a commercially minded relationship-builder who enjoys delivering exceptional customer service and developing long-term business relationships?

Our client is an established and ambitious manufacturing business, serving prestigious customers across aerospace, defence, space, semiconductor, oil & gas and energy. The business is investing significantly in its people, technology and future growth.

They are now looking for a proactive and customer-focused Key Account Manager to join their commercial team and play an important role in developing existing customer relationships and supporting ambitious growth plans.

The Role

You'll be responsible for the day-to-day commercial management of a portfolio of key customer accounts, ensuring excellent service delivery while identifying opportunities to grow existing business.

Key responsibilities will include:

• Managing and developing strong customer relationships across procurement, engineering and programme teams.
• Delivering agreed revenue, margin and customer retention targets.
• Identifying opportunities for account growth and repeat business.
• Preparing quotations and managing customer enquiries.
• Coordinating customer orders with internal Engineering, Manufacturing, Quality and Purchasing teams.
• Maintaining accurate CRM records, pipeline activity and revenue forecasts.
• Resolving customer issues and ensuring a consistently high level of service.
• Supporting account reviews and identifying opportunities for continuous improvement.

About You

We'll be looking for someone with:

• Experience in B2B sales, account management or a customer-facing commercial role.
• Strong relationship-building and communication skills.
• An understanding of quotations, pricing, order management and commercial processes.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A proactive, customer-focused and results-driven approach.

Experience in manufacturing, engineering, technical sales or additive manufacturing would be advantageous, as would CRM and Excel experience.

On offer

• A salary to £50,000 and 20% Bonus
• Private healthcare, including optical and dental.
• 5% company pension contribution (following three-month probation).
• Hybrid working after probation
• Life assurance at four times annual salary.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Enhanced annual leave and sick pay, increasing with service.
• Career progression and professional development opportunities.
• A supportive, collaborative working environment.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.