Key Account Manager

Morgan Ryder Associates; Newbury; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private healthcare (optical & dental)

Hybrid working after probation

5% pension contribution

Life assurance

Employee Assistance Programme

Cycle to Work

Enhanced leave & sick pay

Career progression

Collaborative environment

Job summary

Morgan Ryder Associates is seeking a commercially minded Key Account Manager to manage a portfolio of key customer accounts within a growing advanced manufacturing group.

You will deliver excellent service, drive revenue, and identify opportunities to grow existing business across procurement, engineering and programme teams. Hybrid working is available after probation, with a range of employee benefits on offer.

Qualifications

• Experience in B2B sales, account management or a customer-facing commercial role.
• Strong relationship-building and communication skills.
• Understanding of quotations, pricing, order management and commercial processes.
• Excellent organisation, attention to detail and ability to manage competing priorities.
• Proactive, customer-focused and results-driven.
• Experience with manufacturing/engineering/technical sales and CRM/Excel is advantageous.

Responsibilities

• Manage and develop strong customer relationships across procurement, engineering and programme teams.
• Deliver revenue, margin and customer retention targets.
• Identify opportunities for account growth and repeat business.
• Prepare quotations and manage customer enquiries.
• Coordinate orders with internal Engineering, Manufacturing, Quality and Purchasing teams.
• Maintain CRM records, pipeline activity and forecasts.
• Resolve issues and ensure high service levels.
• Support account reviews and continuous improvement initiatives.

Skills

B2B sales

Relationship-building

Communication

Quotations & pricing

Organisation

CRM & Excel

Tools

CRM software

Microsoft Excel

Job description

Build Relationships. Drive Growth. Shape the Future of Advanced Manufacturing.

An exciting opportunity to join a growing advanced manufacturing business!

Are you a commercially minded relationship-builder who enjoys delivering exceptional customer service and developing long‑term business relationships?

Our client is an established and ambitious manufacturing business, serving prestigious customers across aerospace, defence, space, semiconductor, oil & gas and energy. The business is investing significantly in its people, technology and future growth.

They are now looking for a proactive and customer‑focused Key Account Manager to join their commercial team and play an important role in developing existing customer relationships and supporting ambitious growth plans.

The Role

You’ll be responsible for the day‑to‑day commercial management of a portfolio of key customer accounts, ensuring excellent service delivery while identifying opportunities to grow existing business.

Key responsibilities will include:

• Managing and developing strong customer relationships across procurement, engineering and programme teams.
• Delivering agreed revenue, margin and customer retention targets.
• Identifying opportunities for account growth and repeat business.
• Preparing quotations and managing customer enquiries.
• Coordinating customer orders with internal Engineering, Manufacturing, Quality and Purchasing teams.
• Maintaining accurate CRM records, pipeline activity and revenue forecasts.
• Resolving customer issues and ensuring a consistently high level of service.
• Supporting account reviews and identifying opportunities for continuous improvement.

About You

We’re looking for someone with:

• Experience in B2B sales, account management or a customer‑facing commercial role.
• Strong relationship‑building and communication skills.
• An understanding of quotations, pricing, order management and commercial processes.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A proactive, customer‑focused and results‑driven approach.
• Experience in manufacturing, engineering, technical sales or additive manufacturing would be advantageous, as would CRM and Excel experience.

On offer

• A salary to £50,000 and 20% Bonus
• Private healthcare, including optical and dental.
• 5% company pension contribution (following three‑month probation).
• Hybrid working after probation
• Life assurance at four times annual salary.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Enhanced annual leave and sick pay, increasing with service.
• Career progression and professional development opportunities.
• A supportive, collaborative working environment.

If you’re commercially driven, passionate about customer relationships and excited by the opportunity to work within a growing advanced manufacturing business, we’d love to hear from you.

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.