Account Manager

Morgan Ryder; Stoke-on-Trent; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Group pension plan

Life assurance

23 days’ annual leave + bank holidays

Early finish on Fridays

On-site parking

Employee Assistance Programme

Discretionary bonus scheme

Job summary

A prominent engineering firm based in Stoke-on-Trent is searching for an experienced Account Manager. The role involves managing key customer accounts worth £3–5 million across various sectors, ensuring customer satisfaction and driving revenue growth. Ideal candidates will have a strong background in account management within engineering or manufacturing, with excellent commercial and negotiation skills. This office-based position offers a competitive salary, performance bonuses, and various benefits, including a group pension plan and early finishes on Fridays.

Qualifications

• Proven experience in engineering or manufacturing environments.
• Experience managing multi-million-pound B2B accounts.
• Confident communicator able to influence cross-functional teams.

Responsibilities

• Manage key customer accounts valued at £3–5 million.
• Lead RFQs, pricing, negotiations, and contract renewals.
• Drive revenue growth and maintain customer satisfaction.
• Act as primary customer interface for all matters.

Skills

Account management experience

Strong commercial skills

Negotiation skills

Customer focus

Job description

Salary: £50,000 basic + performance bonus

Location: Stoke-on-Trent – Office-Based

Group pension plan | Life assurance | 23 days’ annual leave + bank holidays (rising to 28 days with service) | Early finish on Fridays | On-site parking | Employee Assistance Programme | Discretionary bonus scheme

We are seeking a commercially driven Account Manager with proven experience in an engineering or manufacturing environment to manage and grow a portfolio of strategic accounts valued at £3–5 million across aerospace, defence, industrial, scientific, medical, and renewable s sectors.

This is a hands‑on, customer‑facing role where you will own the full commercial relationship — from RFQ and pricing through to production and delivery — ensuring customer expectations are met in quality‑driven, regulated environments.

What You’ll Be Doing

• Managing £3–5m of key customer accounts
• Leading RFQs, pricing, negotiations, and contract renewals
• Driving revenue growth, margin performance, and customer satisfaction
• Acting as the primary customer interface for commercial and operational matters
• Collaborating closely with engineering, quality, operations, and supply chain teams
• Office‑based role in Stoke‑on‑Trent

What’s in It for You

• Join a large, well‑established manufacturing facility with significant ongoing investment
• Be part of a stable workforce — many employees have over 30 years’ service, reflecting strong culture and retention
• Work in a business committed to long‑term growth and continuous improvement
• Opportunity to take real ownership of high‑value accounts and make a visible commercial impact
• Early finish on Fridays supporting work‑life balance

What We’re Looking For

• Account management experience within engineering/manufacturing
• Experience managing multi‑million‑pound B2B accounts
• Strong commercial and negotiation skills
• Ability to manage long‑term, technically complex programmes
• Confident communicator able to influence cross‑functional teams
• Organised, proactive, and customer‑focused

If you’re an experienced manufacturing Account Manager ready to take ownership of high‑value accounts in regulated, high‑performance sectors, we’d like to hear from you.