Key Account Manager

Cleaning; Greater London; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday including bank

Sick pay

Maternity and paternity leave

Life assurance

GP access and wellbeing support

Volunteer days

Exclusive perks and discounts

Ongoing training and development

Diversity & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group is seeking a Cleaning Key Account Manager to oversee cleaning operations at a high-end corporate office in London Bridge, Central London. You will be the main client contact, motivating teams and ensuring top cleaning standards to support employee wellbeing and brand perception.

The role sits in our London Principle Division, focusing on professional workplaces where environment quality matters. Strong leadership, budgeting, and Health & Safety knowledge are essential for success.

Qualifications

• Strong people management skills and a passion for delivering excellent customer service.
• High attention to detail and organisation, with experience in a client-facing environment.
• High-level communication and customer service, delivered face-to-face and via email.
• Experience with budgeting and financial forecasting.
• Experience monitoring contract performance and driving improvements.

Responsibilities

• Maintain excellent client relationships and ensure high satisfaction.
• Lead and support your team to deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects with senior management.
• Organise regular meetings with clients to review contract performance.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services and drive efficiencies.

Skills

People management

Attention to detail

Communication

Budgeting

Financial forecasting

Contract performance monitoring

Job description

Location: London Bridge, Central London
Salary: £45,000 – £47,000 per annum (depending on experience)

We’re looking for aCleaning Key Account Managerto oversee cleaning operations at a high-end corporate office setting in London Bridge, Central London. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved.

You’ll be the main point of contact for this client, helping to deliver exceptional high-level service every day.

This position sits within ourLondon Principle Division, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.

As Key Account Manager you’ll:

• Maintain excellent client relationships and ensure high levels of satisfaction.
• Lead and support your team to consistently deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
• Organise regular meetings with clients to review contract performance and specifications.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

As Key Account Manager,you’ll have:

• Strong people management skills and a passion for delivering excellent customer service.
• High attention to detail and organisation, with experience working in a client-facing environment.
• High-level communication and customer service, delivered both face-to-face and across emails.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.

What we offer you

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Please note: Security clearance (DBS) is required for this role.