Key Account Handler

Gregory Distribution Ltd; West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Additional holiday purchasing scheme

Retail discounts

Retail Trust Wellbeing Support

Free uniform

Volunteer day

Cycle To Work Scheme

Job summary

Gregory Distribution Ltd. is seeking a proactive Key Account Handler to support key customer accounts through delivery coordination, data management, KPI reporting and customer service. You will work with internal teams to resolve issues and ensure smooth day-to-day operations.

You will develop strong relationships with customers, manage delivery updates, and use TMS systems to input and review information, contributing to OTIF reporting and contractual compliance.

Qualifications

• Experience in the Transport/Logistics sector.
• Proven customer service or account management background.
• Excellent written and verbal communication.

Responsibilities

• Develop and maintain strong relationships with key customer contacts.
• Coordinate deliveries and liaise with internal teams to ensure OTIF.
• Manage data in customer systems and prepare KPI reports.
• Present KPI data in meetings.
• Identify improvement opportunities with customers.

Skills

Transport logistics experience

Customer service / account management

Communication skills

Team player / initiative

Organisational skills

Attention to detail

MS Office (Word, Excel, Outlook)

Tools

MS Word

MS Excel

MS Outlook

Job description

About Us

At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description

At Gregory Distribution, we are seeking a proactive Key Account Handler to support key customer accounts through effective delivery coordination, accurate data management, KPI reporting, and excellent customer service. Working closely with internal teams, you will help resolve issues quickly and ensure smooth day-to-day operations.

Key Responsibilities

• Develop and maintain strong working relationships with key customer contacts.
• Communicate effectively with customers and internal teams via email, telephone, and Microsoft Teams.
• Update customer systems with scheduled collection and delivery time slots.
• Liaise with transport planners, warehouse teams, and subcontractors to ensure efficient operations and that all collections and deliveries run as planned.
• Utilise customer-specific Transport Management Systems (TMS) to import, review, and manage delivery information.
• Monitor GDL and customer tracking systems to maintain real-time operational visibility.
• Promptly communicate any delays, issues, or service disruptions to customers.
• Ensure all data is accurately recorded within internal systems to support complete and reliable OTIF reporting.
• Manage and maintain a robust returns and refusals process in line with varying customer contractual agreements.
• Administer all time-change requests from planning teams and confirm amendments directly with customers.
• Attend daily and weekly customer service meetings, including presenting KPI data where required.
• Complete and maintain weekly KPI trackers for each customer account.
• Continuously identify opportunities for improvement through close collaboration with customers.
• Identify and process additional contractual charges, including demurrage and redelivery costs.
• Ensure all operations comply with relevant health, safety, and environmental legislation and regulations.
• Adhere at all times to Health & Safety policies and Safe Systems of Work, recognising their critical importance to the business.

Requirements

• Previous experience working within the Transport, Logistics industry.
• Proven experience in customer service/account management.
• Have excellent communication skills both written and verbal.
• Able to work as part of a team and on your own initiative.
• Excellent organisation skills and ability to prioritise workload with a proactive approach.
• Attention to detail and the ability to meet deadlines.
• Proficiency in MS packages, including Word, Excel and Outlook.

Why Join Gregory Distribution Ltd?

Competitive Salary

£31,000 per annum.

Hours

06:00hrs-18:00hrs, 4on4off shift pattern, with some flexibility required to support operational requirements.

Training

Monthly Courses for a variety of areas.

Benefits

Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth

Explore opportunities for professional development within our expanding business.

Company Benefits

Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras

Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support

Benefit from the Retail Trust Wellbeing Support* program.

Team Environment

Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.