Contract Supervisor

Gregory Distribution Ltd; Chard Town; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Excellent holiday allowance

Life assurance

Pension scheme

Sickness scheme

Christmas Savings Club

Job summary

Gregory Distribution Ltd currently seeks a proactive Contract Supervisor to support on-site management of the Numatic contract. Based at the customer location, you will coordinate transport operations, assist administration and financial processes, and maintain strong customer relationships while ensuring service levels and performance are achieved.

This role requires strong organisation, communication, and analytical skills, with the ability to manage multiple priorities and work both

Qualifications

• Previous experience in transport/logistics or contract management is desirable.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Good numerical and analytical ability with financial reporting experience.
• Proficient in Microsoft Office, especially Excel, Word, Outlook.
• Attention to detail and proactive problem-solving.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the on-site point of contact for the customer and maintain strong working relationships.
• Support delivery of contractual commitments, ensuring service levels and KPIs are met.
• Attend customer review meetings to discuss performance and improvement opportunities.
• Investigate service issues, identify root causes, and implement corrective actions.
• Provide operational support and strengthen customer relationships.
• Plan, coordinate, and oversee daily transport operations to maximise fleet utilisation.
• Coordinate daily transport requirements, routing, load scheduling, and resource allocation.
• Oversee dispatch, driver debriefs, and day-to-day transport activities.
• Maintain accurate contract records, reporting and data confidentiality.
• Support invoicing processes, budgeting, and cost control.
• Assist with month-end financial processes and contract performance reporting.
• Ensure compliance with health, safety and company policies.

Job description

Hours

08:30hrs - 17:00hrs, Monday to Friday.

Competitive Salary

£38,000 - £42,000 per annum, depending on experience.

Job Description

We are seeking a proactive and organised Contract Supervisor to support the day-to-day management of the dedicated Numatic contract. Based on-site at the customer location, this varied role will involve coordinating transport operations, supporting administration and financial processes, maintaining strong customer relationships, and ensuring service levels and operational performance are consistently achieved.

Key Responsibilities

Contract & Customer Management

• Act as the primary on-site point of contact for the customer, building and maintaining strong working relationships and ensuring effective communication between the customer and Gregory teams.
• Support the delivery of contractual commitments, ensuring service levels, KPIs, and customer expectations are consistently achieved.
• Attend regular customer review meetings to discuss performance, operational challenges, service levels, and opportunities for continuous improvement.
• Investigate service failures, identify root causes, and implement corrective actions to improve customer satisfaction.
• Provide operational support and strengthen the overall customer relationship.

Transport & Operational Coordination

• Plan, coordinate, and oversee daily transport operations, ensuring customer requirements are fulfilled safely, efficiently, and cost-effectively.
• Coordinate daily transport requirements, vehicle routing, load scheduling, and resource allocation to maximise fleet utilisation and service performance.
• Work closely with operational teams across the business to ensure seamless service delivery and customer satisfaction.
• Provide day-to-day oversight of transport activities, including dispatch operations, driver debriefs, and work-in-progress management.
• Liaise effectively with customers, third-party hauliers, and internal departments to ensure operational requirements are met.
• Support the effective management of fluctuating activity levels, ensuring smooth transitions between peak and off-peak periods.
• Ensure all transport requirements are fulfilled in line with customer expectations, making effective use of wider business resources where required.

Administration & Reporting

• Maintain accurate contract records, operational documentation, and reporting systems.
• Produce daily, weekly, and monthly operational and performance reports for customers and management teams.
• Monitor KPIs and operational performance, highlighting issues and implementing corrective actions where required.
• Ensure all customer and operational data is maintained accurately and confidentially.
• Support audits and compliance checks, ensuring all documentation is up to date and readily available.

Accounts & Financial Administration

• Support customer invoicing processes and ensure accurate billing information is submitted within agreed timescales.
• Assist with budget monitoring, cost control, and contract performance reporting.
• Investigate invoice queries and resolve discrepancies in a professional and timely manner.
• Monitor operational costs and identify opportunities to improve efficiencies and reduce expenditure.
• Support month-end financial processes and maintain accurate financial records.
• Identify and implement opportunities to enhance service delivery, operational efficiency, customer satisfaction, and profitability.
• Analyse operational data, trends, and KPIs to identify improvement opportunities and drive business performance.
• Support the implementation of process improvements and best practice initiatives across the contract.
• Work collaboratively with customers and internal stakeholders to develop value-added solutions.

Compliance, Health & Safety

• Ensure all operations are conducted in accordance with company policies, procedures, customer requirements, and relevant legislation.
• Maintain compliance with transport, operational, and contractual standards.
• Support regulatory compliance activities, audits, and corrective action plans.
• Adhere to and promote Company Safe Systems of Work (SSOW), ensuring the consistent use of appropriate PPE and safe working practices.
• Maintain high standards of professionalism, personal presentation, and workplace conduct at all times.

People & Stakeholder Management

• Build and maintain strong working relationships across all levels of the business and with external partners.
• Provide day-to-day leadership, guidance, and support to operational teams where required.
• Assist with the development and training of team members, promoting a culture of accountability and continuous improvement.
• Communicate effectively with customers, colleagues, suppliers, and management, ensuring key information is shared accurately and promptly.
• Support the Transport Manager in delivering operational objectives, contract performance, and customer satisfaction.

Requirements

• Previous experience within transport, logistics, warehousing, customer service, administration, or contract management.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Good numerical and analytical ability with experience handling reports and financial information.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• High attention to detail and a proactive approach to problem-solving.
• Ability to work effectively both independently and as part of a team.

Why Join Gregory Distribution Ltd?

Training

Monthly Courses for a variety of areas.

Benefits

Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth

Explore opportunities for professional development within our expanding business.

Company Benefits

Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras

Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support

Benefit from the Retail Trust Wellbeing Support* program.

Team Environment

Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.