Account Manager

Frontline Recruitment Group; East Midlands; On-site; GBP 30,000 - 42,000; Full time

Job summary

Frontline Recruitment Group in Derbyshire is seeking an experienced Account Manager with a background in print to manage key client accounts and coordinate orders through production.

You will report to the Head of Sales, develop trusted client relationships, ensure deadlines are met, and identify opportunities to grow existing business while delivering exceptional service to major accounts.

Qualifications

• Experience in account management within the print industry.
• Strong understanding of customer requirements, order processing and production deadlines.

Responsibilities

• Manage and develop key client accounts, building long-term relationships.
• Be the main contact for client enquiries and complaints.
• Process customer orders and create production work tickets.
• Check materials and ensure readiness before production.
• Chase order progress and coordinate with internal teams to meet deadlines.
• Prepare quotations with accuracy and timely responses.
• Identify opportunities to grow existing business.
• Support the Head of Sales in daily account management.

Skills

Account management

Print industry

Customer service

Relationship building

Organisational skills

Verbal communication

IT skills

Problem solving

Deadline driven

Commercial mindset

Tools

CRM systems

ERP software

Job description

Account Manager – Print

Experienced Print Professional | Client Relationships | Account Growth

Are you an experienced Account Manager with a background in print? Do you thrive on building strong client relationships, keeping projects on track and delivering exceptional customer service?

We’re looking for a proactive, commercially minded Account Manager to join an established high value goods prnting company based in Derbyshire. Working closely with the Head of Sales, you’ll take ownership of key client accounts, coordinate orders through production and identify opportunities to grow existing business.

This is an exciting opportunity for someone who understands the demands of the print industry, enjoys a fast-paced environment and takes pride in getting the details right with major key clients.

The Role

• Managing and developing key client accounts, building long-term, trusted relationships.
• Acting as the main point of contact for client enquiries, queries and complaints.
• Processing customer orders, entering information onto the system and creating production work tickets.
• Checking materials and ensuring everything is in place before production begins.
• Chasing order progress and working closely with internal teams to ensure deadlines are achieved.
• Preparing and submitting quotations, ensuring accuracy and a timely response.
• Identifying opportunities to generate additional business from existing clients and contacts.
• Anticipating client needs, resolving issues and identifying ways to improve service and account performance.
• Supporting the Head of Sales with the day-to-day management and development of key accounts.

What We’re Looking For

You’ll ideally have previous Account Management experience within the print industry, with a strong understanding of customer requirements, order processing and production deadlines.

You’ll also bring:

• Excellent customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Good IT skills, numerical ability and confidence using business systems.
• A proactive, analytical and solutions-focused approach.
• The ability to prioritise workloads, work under pressure and meet tight deadlines.
• A collaborative attitude, with the confidence to work independently and alongside colleagues across the business.
• A commercial mindset, with the ability to spot opportunities to develop existing accounts.

Why apply?

You’ll play an important role in maintaining customer satisfaction, supporting production efficiency and contributing to the continued growth of the business.

If you’re an experienced print professional who combines outstanding customer service with strong organisational skills and a commercial approach, we’d love to hear from you.

Days - 37.5 hour week Monday to Friday

Salary - Negotiable subject to your experience