Kernowflex (Bank) IT Customer Service Engineer

NHS; Truro; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Truro is seeking an IT Customer Service Engineer to support the communications infrastructure of the Cornwall and Isles of Scilly NHS community. The role involves configuring and installing equipment, including wireless access points, under the guidance of senior team members. Ideal candidates will have an IT qualification, basic knowledge of computer systems, and experience in the NHS. Strong communication skills and a willingness to undertake training are essential.

Qualifications

• Basic knowledge of PC's and mobile devices.
• Basic knowledge of email and Office software.
• Basic knowledge of software installation.
• Awareness of the Data Protection Act.
• Experience of working within the NHS.

Responsibilities

• Assist UC team leader and other UC engineers in supporting technical infrastructure.
• Configure equipment under direction.
• Install wireless access points around the Treliske campus.

Skills

Good Communication & interpersonal skills

Good team player

Knowledge of the NHS

Education

IT qualification or equivalent experience

Job description

Kernowflex (Bank) IT Customer Service Engineer

Cornwall IT Services (CITS) manages the county wide IT technical infrastructure, data and voice services and device support on behalf of the countywide Cornwall and Isles of Scilly Healthcare community.

CITS are looking for an IT Customer Support Engineer to become a member of a friendly and committed Unified Comms Team. The team provide day-to-day remote support of the communications infrastructure used by the Cornwall and Isles of Scilly NHS community.

Main duties of the job

The Royal Cornwall Hospital Trust is currently involved in a major project to upgrade its network infrastructure. The work is being carried out by the Unified Communications (UC) team. To assist with this work a vacancy has arisen within the UC team, The work will involve:

Unboxing and configuration of new equipment.

Physical installation of new equipment including replacing old network access points (aps) that are installed across the Treliske campus (in corridors, offices and clinical areas) - N.B. The are in excess of 1,000 aps to install

Disposal of old equipment.

This work will be undertaken under the direction of other team members but there may be times the post holder may have to work without supervision.

The installation of wireless access points will involve the use of step ladders - for which appropriate training will be given.

About us

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Royal Cornwall Hospitals NHS Trust is a research active organisation.

It's established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.

Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school

https://doi.org/10.1177/17449871231209037

Job responsibilities

The post holder will assist UC team leader and other UC engineers in the support of the Cornwall and Isles of Scilly NHS communities technical infrastructure. This will include configuring equipment under direction and installing wireless access points and other equipment around the Treliske campus.

The installation of wireless access points will involve the use of step ladders for which appropriate training will be given.

Their responsibilities and duties will include working with and providing support to other engineers within the UC Team, but at times the post holder may have to work without supervision.

Person Specification

Qualifications

• IT qualification or equivalent experience.

Experience

• Basic knowledge of PC's and mobile devices.
• Basic knowledge of email and Office software.
• Basic knowledge of software installation
• Awareness of the Data protection act.
• Experience of working within the NHS.

Practical skills

• Good Communication & interpersonal skills.
• Good team player
• Knowledge of the NHS

Training

• Evidence of continuing professional development;
• Willingness to undertake training as required including NHS mandatory courses.

Additional Criteria

• Frequent requirement to lift and move moderately heavy equipment, with or without the use of mechanical aids in accordance with basic manual handling procedures.
• Have the dexterity to fit and or update the internal components of IT related hardware with the use of relevant fine precession tools
• Flexibility around working hours and commitments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.