Junior Technical Support Engineer / 1st Line Support Technician

BE; City Of London; On-site; GBP 27,000 - 33,000; Full time

Job summary

BE DC Connect UK Ltd is seeking a Junior Technical Support Engineer for our Enfield Data Centre. This role operates on a shift basis, five days out of seven, including night and weekend shifts as required.

You will assist with basic networking issues, TCP/IP related tasks, and manage BE's ticketing system. Strong communication in English is essential for day-to-day operations and incident handling.

Qualifications

• Good communication skills.
• Strong desire to learn new technologies.
• Basic knowledge of the Internet, its structure and basic networking, which includes TCP/IP networking protocol and applications.
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision.
• Manage and monitor BE's ticketing system including support requests, access requests, etc.

Responsibilities

• Shift pattern: five days out of seven, primarily night and weekend shifts.
• Based at Enfield Data Centre, North London, with possible visits to other Data Centre locations.
• Handle support tasks and incident tickets as part of BE DC Connect UK Ltd.
• Collaborate with team members to resolve technical issues and maintain service levels.

Skills

Communication skills

Willing to learn

TCP/IP networking

Troubleshooting

Ticketing system

Job description

Job Title: Junior Technical Support Engineer

Location: Enfield

Salary: 27,000 - 33,000 per annum

Job Type: 1-year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)

About us

BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure.

BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries.

From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit.

About the role

We currently have vacancies for Junior Technical Support Engineers at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities.

The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position.

It is imperative that candidates have good spoken and written English.

The role will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.

About you

Essential

• Good communication skills
• Strong desire to learn new technologies
• Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
• Manage and monitor BE's ticketing system including support requests, access requests, etc.

Desirable

• Some experience with installation and management of Server Hardware is preferable but not essential
• A minimum of 12-18 months experience in a Technical Support or similar role
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues
• Ability to assess and prioritise faults and respond or escalat e accordingly

Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.