Junior Technical Support Engineer / 1st Line Support Technician

BE; Lower Blandford St Mary; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Zusammenfassung

BE DC Connect UK Ltd is seeking a Junior Technical Support Engineer in Bournemouth to join our night and weekend shift roster. The role focuses on handling 1st-line technical support and maintaining effective communication with teams and clients.

You will be based at our Bournemouth Data Centre, with potential visits to other locations. A strong interest in learning technology and basic TCP/IP networking will help you succeed in this busy, customer-facing environment.

Qualifikationen

• Good communication skills don’t just mean talking; you’ll need clear written and verbal exchanges with clients and colleagues.
• Willingness to learn new technologies and adapt to evolving systems.
• Basic knowledge of TCP/IP networking and how the Internet works.
• Ability to troubleshoot simple technical issues quickly and with minimal supervision.
• Experience using a ticketing system to manage support requests and access requests.

Aufgaben

• Handle day-to-day technical support tasks and inquiries.
• Participate in night and weekend shift rotas from the Bournemouth Data Centre location.
• Coordinate with teammates to resolve issues and escalate when needed.

Kenntnisse

Good communication skills

Willingness to learn

TCP/IP networking knowledge

Troubleshooting with minimal guidance

Ticketing system management

Jobbeschreibung

Job Title: Junior Technical Support Engineer

Location: Bournemouth

Salary: £27,000 - £33,000 per annum

Job Type: 1-year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)

About us

BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure.

BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries.

From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit.

About the role

We currently have vacancies for Junior Technical Support Engineers at a salary ranging £27,000 - £33,000p.a. dependant on experience, knowledge and capabilities.

The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position.

It is imperative that candidates have good spoken and written English.

The role will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Bournemouth Data Centre location and may be requested to visit another Data Centre Location on occasion.

About you

Essential

• Good communication skills
• Strong desire to learn new technologies
• Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
• Manage and monitor BE's ticketing system including support requests, access requests, etc.

Desirable

• Some experience with installation and management of Server Hardware is preferable but not essential
• A minimum of 12-18 months experience in a Technical Support or similar role
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues
• Ability to assess and prioritise faults and respond or elevate accordingly

Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role