Junior IT Systems Engineer

One IT Support Ltd.; United Kingdom; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Certifications training

Company pension

Free hot drinks

32 days annual leave

Lunch break

£1,000 bonus

Job summary

One IT Support Ltd. in North Shields is seeking a Junior IT Systems Engineer to join the friendly North East team. The role splits time between remote support from the office and onsite visits to client sites across the North East, with mileage reimbursed.

You should have at least six months of relevant experience, a passion for IT and customer service, and a working driving licence. The role offers 37.5 hours per week, a competitive salary plus a retention bonus, and opportunities to learn

Qualifications

• Must have at least six months of professional IT support experience.
• Strong customer service mindset and communication skills.
• Proficiency with Windows desktop troubleshooting and Microsoft 365 administration.

Responsibilities

• Respond to support requests via phone and email; provide remote and onsite assistance.
• Troubleshoot and diagnose technical issues; document in KBs.
• Manage user accounts and perform hardware upgrades and installations.

Skills

Windows troubleshooting

Microsoft 365 admin

Outlook/OneDrive issues

Driving licence

Communication skills

Job description

Junior IT Systems Engineer | North Shields NE30 | 37.5 hours a week | Competitive salary + retention bonus

At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.

We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.

The Junior IT Systems Engineer position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing as providing remote support from the One IT Support office as well as onsite support for a variety of clients.

To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of half a year professional experience in a similar role, or other outstanding personal experience.

This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 55p per mile in your own vehicle.

What can you expect in return?

• Free gym membership
• Training / Industry recognised certifications
• Company pension scheme
• Free hot drinks
• 32 days annual leave, increasing with length of service
• A one-hour lunch break with 2 additional short breaks dail
• £1,000 bonus after first 6 months employment, depending on satisfactory performance

Knowledge, skills and experience required

• Highly self-motivated and customer focussed, with excellent communication skills
• An understanding of windows desktop troubleshooting
• Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
• Experience resolving Microsoft Office application issues, such as Outlook profiles and OneDrive
• A full driving licence as well as your own car / van is essential for this role and you must be willing to travel, primarily in the North East
• Overall, a well-rounded skillset with the desire to learn more and improve daily

Desirable skills and experience

• The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers
• Experience working with Hybrid Microsoft 365 environments
• Previous MSP experience

What will your role as a Junior IT Systems Engineer look like?

• Responding to support requests via telephone and email in a professional and timely manner
• Troubleshooting and diagnosing technical issues primarily remotely but also onsite as required
• Documenting common issues in technical KBs
• General user and account administration
• Upgrading, and repairing hardware both onsite and in our fully equipped workshop
• Installation work such as structured cabling, WiFi, CCTV and more
• Assisting other staff in project work
• Other duties as assigned by management

Due to the nature of the role a full enhanced DBS will be carried out.