Junior Tech Support Engineer: Grow Your Security Skills

Gallagher Security; Warwick; On-site; GBP 22,000 - 28,000; Full time

Job summary

Gallagher Security based in Warwick, UK, is seeking a Junior Technical Support Engineer to join our global team. You’ll be the first point of contact for customers and Channel Partners, diagnosing basic networking and device issues, guiding users clearly, and growing your product knowledge with support from experienced engineers.

Working with regional and development teams, you’ll document interactions in our CRM, escalate when needed, and develop practical problem-solving skills in a

Qualifications

• Developing understanding of IT networking and device troubleshooting.
• Experience in help desk or IT support would help.
• Strong written and verbal communication for customer interactions.

Responsibilities

• Respond to technical support calls and emails with accurate guidance.
• Troubleshoot networking, device, software, and access control issues with guidance from seniors.
• Record support interactions and technical resolutions clearly in CRM and knowledge base.
• Work with regional teams, product testing, and development teams to escalate and resolve issues.
• Build knowledge of Gallagher Security products and processes through learning and collaboration.

Skills

IT networking basics

Customer-focused support

Clear communication

Team collaboration

Job description

Gallagher Security based in Warwick, UK, is seeking a Junior Technical Support Engineer to join our global team. You’ll be the first point of contact for customers and Channel Partners, diagnosing basic networking and device issues, guiding users clearly, and growing your product knowledge with support from experienced engineers.

Working with regional and development teams, you’ll document interactions in our CRM, escalate when needed, and develop practical problem-solving skills in a