Technical Support Engineer

Gallagher Group Limited; Warwick; On-site; GBP 28,000 - 42,000; Full time

Job summary

Gallagher in Warwick, UK, is building its UK Technical Support team and seeks three Technical Support Engineers to be the first point of contact for customers and Channel Partners worldwide, troubleshooting technical challenges and delivering expert guidance.

You will work across networking, device, software, and access control, recording resolutions in CRM and knowledge bases, collaborating with regional and product teams to escalate and resolve issues while expanding your Gallagher Security

Qualifications

• Strong understanding of IT networking and device troubleshooting.
• Experience in a help desk or technical support environment.
• Clear written and verbal communication with customer focus.
• Analytical and structured problem-solving approach.
• Team-focused with adaptability to changing priorities.
• Knowledge of access control systems advantageous.
• Eligibility for SC Clearance.

Responsibilities

• Respond to technical support calls and emails with timely resolutions.
• Troubleshoot networking, device, software, and access control issues using root cause analysis.
• Record interactions and resolutions in CRM and knowledge bases.
• Collaborate with regional teams, product testing, and development to escalate and resolve issues.
• Build knowledge of Gallagher Security products and processes through continuous learning.

Skills

Networking

Device troubleshooting

Customer service

Communication

Problem solving

Team player

SC Clearance eligibility

Tools

CRM systems

Knowledge base systems

Job description

About Gallagher

At Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.

Gallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.

We’re painting the future of what’s possible. Come join us.

The Opportunity

We’re building our UK-based Technical Support team and are looking for three Technical Support Engineers to join us. As the first point of contact for Gallagher Security customers and Channel Partners around the world, you’ll troubleshoot technical challenges, deliver expert guidance, and help create outstanding support experiences that keep our customers moving forward.

Your role at a glance:

• Respond to technical support calls and emails, providing accurate, timely, and customer-focused resolutions.

• Troubleshoot networking, device, software, and access control-related issues using structured root cause analysis.

• Record support interactions and technical resolutions clearly in CRM and knowledge base systems.

• Work with regional teams, product testing, and development teams to escal, investigate, and resolve customer issues.

• Build your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.

The Fit

You’re someone who enjoys getting to the root of technical problems and helping customers succeed. With a curious mindset and a customer-first approach, you can break down complex issues, communicate solutions clearly, and deliver high-quality outcomes as part of a collaborative team.

What you’ll bring:

• Strong understanding of IT networking and device troubleshooting.

• Experience in a help desk, customer service, or technical support environment.

• Clear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.

• Effective problem-solving skills, including the ability to analyse issues and identify practical solutions.

• A team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.

• Knowledge of access control systems would be advantageous.

• Eligibility for SC Clearance.

Why Gallagher?

At Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where your technical expertise, customer focus, and continuous learning will make a real difference for customers and partners worldwide.

This role is based in Warwick, UK, working closely with our UK and global support teams.

We offer:

• The opportunity to build deep technical knowledge across Gallagher Security products and solutions.

• A collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.

• The chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.