Junior Technical Support Engineer Warwick

Gallagher Group Limited; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

Gallagher UK is seeking a Junior Technical Support Engineer to join our Warwick team. You’ll be the first point of contact for Gallagher Security customers and Channel Partners, helping troubleshoot challenges and provide clear guidance.

You’ll grow your product knowledge with support from experienced engineers as you develop technical confidence in networking, devices and access control, delivering reliable, customer-focused solutions as part of a collaborative global team.

Qualifications

• Developing understanding of IT networking, devices or troubleshooting.
• Experience in help desk, customer service or IT support is helpful.
• Clear written and verbal communication with focus on customer experience.

Responsibilities

• Respond to technical support calls and emails with accurate, timely guidance.
• Troubleshoot networking, devices, software and access control issues with senior support.
• Record interactions and resolutions clearly in CRM and knowledge base systems.
• Escalate, investigate and help resolve customer issues with regional teams.
• Build knowledge of Gallagher Security products and processes through learning.

Skills

IT networking

Troubleshooting

Help desk experience

Customer service

Communication

Access control knowledge

SC Clearance eligibility

Tools

CRM

Knowledge base

Job description

About Gallagher

At Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.

Gallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.

We’re painting the future of what’s possible. Come join us.

The Opportunity

We’re building our UK-based Technical Support team and are looking for a Junior Technical Support Engineer to join us. As part of our global support team, you’ll be one of the first points of contact for Gallagher Security customers and Channel Partners, helping troubleshoot technical challenges, provide clear guidance, and create positive support experiences. You’ll be supported by experienced engineers as you grow your product knowledge, technical confidence, and problem-solving capability.

Your role at a glance:

• Respond to technical support calls and emails, providing accurate, timely, and customer-focused support with guidance from the wider team.

• Troubleshoot networking, device, software, and access control-related issues using a structured approach and support from senior team members.

• Record support interactions and technical resolutions clearly in CRM and knowledge base systems.

• Work with regional teams, product testing, and development teams to **escalate**, investigate, and help resolve customer issues.

• Build your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.

The Fit

You’re early in your technical support career and keen to keep learning. Curious, practical, and customer-focused, you enjoy working through technical problems, asking good questions, and helping customers find clear solutions. You may already have some experience in help desk, customer service, IT support, or a technical environment, and you’re ready to build your capability as part of a collaborative global team.

What you’ll bring:

• A developing understanding of IT networking, devices, or technical troubleshooting.

• Some experience in a help desk, customer service, IT support, or technical support environment would be helpful.

• Clear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.

• A logical approach to problem-solving, with the confidence to ask questions, follow processes, and learn from others.

• A team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.

• Knowledge of access control systems would be advantageous.

• Eligibility for SC Clearance.

Why Gallagher?

At Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where you can build your technical skills, grow your confidence, and make a real difference for customers and partners worldwide.

This role is based in Warwick, UK, working closely with our UK and global support teams.

We offer:

• The opportunity to build deep technical knowledge across Gallagher Security products and solutions, with support from experienced engineers.

• A collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.

• The chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.

If you’re technically curious, customer-focused, and excited to grow your career in technical support, we’d love to hear from you.