Junior IT Service Engineer: First-Line Support & Onboarding

Matchtech; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Matchtech in the United Kingdom is seeking a motivated Junior IT Service Engineer to provide first-line support, assist users with technical issues, and help deliver reliable IT services across the business.

This entry-level role offers hands-on experience, exposure to ITSM processes, and a clear path to grow technical skills within a collaborative team. You will be encouraged to learn, document solutions, and maintain high customer service standards.

Qualifications

• Eagerness to learn and develop IT skills.
• Excellent communication and customer service abilities.
• Basic understanding of IT concepts and hardware is a plus.

Responsibilities

• Act as the first point of contact for IT support requests.
• Log and manage tickets through the ITSM platform.
• Provide first-line troubleshooting and escalate where required.
• Support user onboarding, offboarding, and account changes.
• Assist with hardware setup, deployment, and asset management.
• Maintain IT documentation and knowledge base content.
• Ensure excellent customer service and SLA performance.

Skills

Windows 10/11 familiarity

Strong communication skills

Customer service mindset

Job description

Matchtech in the United Kingdom is seeking a motivated Junior IT Service Engineer to provide first-line support, assist users with technical issues, and help deliver reliable IT services across the business.

This entry-level role offers hands-on experience, exposure to ITSM processes, and a clear path to grow technical skills within a collaborative team. You will be encouraged to learn, document solutions, and maintain high customer service standards.