Senior IT Technician

ADWConnect Ltd; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

ADWConnect Ltd is looking for an experienced IT professional to provide 2nd/3rd line helpdesk support and on-site visits to customer sites across North West London. The role requires strong knowledge of Windows Server environments, AD, Exchange, and networking, with the ability to handle IP/SIP telephony tasks and cloud platforms.

Excellent communication skills and a proactive attitude are essential. A driving license and access to your own transport are required to enable regular customer site

Qualifications

• Proven 2nd and 3rd line IT support experience.
• Experience with helpdesk and desk-side support.
• Strong client-facing communication skills.

Responsibilities

• Basic knowledge of IP/SIP telephony and data networking.
• Ability to work remotely and maintain discipline without supervision.
• Advanced communication for writing, presentations and customer interactions.
• Develop solutions that provide value added benefits to customers.
• Listen to and understand customer needs with high emphasis on satisfaction.
• Maintain knowledge of company and competitor equipment.
• Must have a driver's license and own transportation.

Skills

Windows Server 2012-2022

Windows 10 Pro

Office365 management

Microsoft Exchange administration

DHCP/DNS administration

Active Directory Domain

VPNs/Advanced networking

Antivirus

Azure/AWS

Network patching/terminating

Job description

We are looking for an individual who not only has the technical aspects but also comes across well and is keen to progress themselves. This is a significant role to provide both help desk support along with customer site visits. It is essential you have experience dealing with a range of technologies and comfortable going out to customer sites and providing support.

We are looking for somebody who can hit the ground running and add value and quality to the IT department.

Experience

• Solid 2nd and 3rd line experience (Required)
• Helpdesk and desk side support experience (Required)

Responsibilities (will include but not limited to the following)

• Basic Knowledge of IP/SIP telephony architecture and Data Networking.
• Must have the ability to work remotely and the discipline to be successful without direct supervision.
• Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management.
• Develop solutions that demonstrate value added benefits to customers.
• Listen and understand customer needs and requirements with high priority on customer satisfaction.
• Maintain knowledge of company and competitor's equipment.
• Must have a drivers license and have their own method of transportation.

Requirements

• Excellent verbal and written communication skills.
• Independent self-starter attitude with a strong work ethic.
• Enthusiasm and positive attitude.
• Ability to pay attention to detail & manage multiple ongoing client engagements.
• Ability to perform under pressure and work well in a team environment.
• Navigating around using both Windows and Apple Mac computer operating systems.
• Key Skills:
  • Windows Server 2012 - 2022
  • Windows 10 Professional
  • Office365 management
  • Microsoft Exchange administration
  • DHCP / DNS administration
  • Microsoft Active Directory Domain
  • Advanced networking (VPN's)
  • Antivirus
  • Azure/AWS
  • Network patching and terminating (cabling)

Location:North West London, UK