Junior / Graduate IT Support

Rise Technical Recruitment Ltd; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Full training and support

Progression opportunities

Development opportunities

Pension

Healthcare

Equipment provided

Holidays

Job summary

Rise Technical Recruitment Ltd is looking for a Junior IT Support Professional to start a career in IT in Nottingham. The role offers full training, hands-on experience across IT support, administration and equipment maintenance, and a clear progression path.

You will provide first-line support for common issues, configure devices, assist with software updates, and help maintain accurate asset records. The salary is £24,000–£26,000 with pension, healthcare and holidays.

Qualifications

• Junior IT support role with enthusiasm to learn and develop technical skills.
• Knowledge of Windows and Microsoft 365 desirable.
• Basic understanding of IT infrastructure, networks and security.

Responsibilities

• Provide first-line IT support for hardware, software and network issues.
• Configure and deploy computers, printers and user accounts.
• Assist with software updates and asset maintenance.
• Maintain IT asset inventories and document resolutions.

Skills

Windows knowledge

Microsoft 365

Problem solving

Communication skills

Tools

Ticketing system

Job description

Junior / Graduate IT Support

Nottingham

£24,000 - £26,000 + Full Training and Support + Progression + Development Opportunities+ Pension + Healthcare + Equipment Provided + Holidays

Are you looking to start your career in IT and develop your technical skills in a varied, hands‑on support role?

Excellent opportunity for an Junior IT Support Technician to join an established business, gaining practical experience across technical support, IT administration and equipment maintenance.

In this role you will provide first‑line IT support, resolving basic hardware, software and network issues and escalating more complex problems to the wider IT team. You will help configure computers and devices, administer user accounts, maintain equipment records and create support documentation.

The ideal candidate will have knowledge of Windows and Microsoft 365, alongside a basic understanding of IT infrastructure, networks and security. You will ideally have troubleshooting skills, communicate confidently and demonstrate enthusiasm for learning.

This is a great opportunity to build your technical knowledge through training while gaining practical experience supporting IT systems.

The Role:

• Provide first‑line IT support resolving basic hardware, software and network issues.
• Set up, configure and deploy computers, printers, mobile devices and user accounts.
• Assist with software updates, equipment maintenance, password resets and access requests.
• Maintain accurate IT asset inventories and document technical issues and resolutions within the ticketing system.
• Create and update support documentation, guides and FAQs, providing guidance on standard office applications.

The Person:

• Looking to develop a career in IT, with enthusiasm and a strong willingness to learn.
• Knowledge of Windows, Microsoft 365 and standard office applications.
• Basic understanding of IT infrastructure, networks and security protocols.
• Troubleshooting and problem‑solving skills, with a logical and analytical approach.
• Excellent communication skills

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.