1st Line Service Desk Technician

Hunter Selection; Portishead Point; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Profit share

MS training/certs

Career progression

Job summary

Hunter Selection in Gloucester is seeking a 1st Line IT Service Desk Engineer to join a high performing MSP. The role involves IT support across O365, SharePoint, Azure, Teams, and basic InTune, plus logging incidents and maintaining SLAs.

You'll build, install and configure hardware and software and contribute to live infrastructure projects while pursuing Microsoft training and certifications. This role is on-site in Gloucester with a friendly, collaborative team.

Qualifications

• Experience in a 1st line IT service desk role.
• Knowledge of O365 administration and troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Respond to support requests by logging and categorising incidents.
• Troubleshoot and resolve issues.
• Maintain SLAs and keep users updated.
• Build, install and configure hardware and software.
• Work on service desk and live infrastructure projects.

Skills

O365 support

SharePoint

Azure

Teams

InTune

Outlook

Incident logging

Troubleshooting

SLA compliance

Hardware setup

Job description

1st Line IT Service Desk Engineer - Gloucester- Up to £28,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester.

The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

• O365 support and administration
• Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
• Outlook and email support
• Responding to requests for support by logging and categorising incidents
• Troubleshooting and resolving issues
• Ensuring users are kept up to date and that SLAs are met
• Building, installing and configuring hardware and software
• Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses and certifications
• Fantastic opportunties for career progression.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.