Junior Quality Assurance Manager - Process Excellence

Jones Lang LaSalle Incorporated; England; Remote; GBP 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Norfolk, UK is seeking a Junior Quality Assurance Manager to help develop, maintain and enhance our Quality Management System within Property Management. You will work with the QA Lead, SMEs and risk teams to drive quality and compliance.

The role focuses on procedures, audits, RCA, and continual improvement, with a strong emphasis on stakeholder collaboration, training and clear communication to embed best practices across operations.

Qualifications

• Experience in quality assurance and process improvement.
• Ability to perform RCA, audits and data-driven analysis.
• Experience developing and improving business procedures and controls.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Manage and maintain quality procedures, ensuring accuracy and accessibility.
• Collaborate with SMEs to review and improve procedures using QA metrics and audits.
• Lead improvement activities to enhance service quality and risk controls.
• Conduct QA reviews and internal audits to verify adherence to procedures.
• Analyze audit outcomes and implement corrective actions with stakeholders.
• Facilitate workshops and training to embed procedural changes.

Skills

Quality Assurance

Root Cause Analysis

Procedures & controls

Audit & compliance

Stakeholder engagement

Communication

Organisational skills

Training & facilitation

Job description

Jones Lang LaSalle Incorporated in Norfolk, UK is seeking a Junior Quality Assurance Manager to help develop, maintain and enhance our Quality Management System within Property Management. You will work with the QA Lead, SMEs and risk teams to drive quality and compliance.

The role focuses on procedures, audits, RCA, and continual improvement, with a strong emphasis on stakeholder collaboration, training and clear communication to embed best practices across operations.