Senior QA

Contract Personnel Ltd; North Walsham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Contract Personnel Ltd is seeking a proactive Senior Quality Assurance professional to support quality, compliance and continuous improvement within a manufacturing environment. You will promote a zero-defect culture and help drive quality excellence across the business.

The role includes internal audits, CAPA, investigations of customer complaints, SPC monitoring and ensuring regulatory requirements are met. On-site at North Walsham with potential career progression into QHSE leadership.

Qualifications

• Experience in a quality assurance role in FMCG or manufacturing.
• Knowledge of quality management systems and standards such as BRCGS or ISO 9001.
• Understanding of SPC, root cause analysis and corrective actions.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication and attention to detail.
• Proficient in Microsoft Office and quality data analysis.
• Ability to work collaboratively and support development of others.

Responsibilities

• Support the development and maintenance of quality management systems, policies and procedures.
• Conduct internal audits, support external audits and manage CAPA.
• Investigate customer complaints and non-conformances using root cause analysis.
• Monitor process capability using SPC and analyse quality performance data.
• Ensure products meet required specifications, quality standards and regulatory requirements.
• Maintain calibration systems, quality documentation and customer compliance records.
• Support quality training, coaching and continuous improvement initiatives.

Skills

Quality assurance

Auditing

SPC

Root cause analysis

Problem-solving

Communication

Analytical

Microsoft Office

Tools

CAPA software

MS Excel

Job description

We are seeking a proactive Senior Quality Assurance professional to support quality, compliance and continuous improvement within a manufacturing environment.

You will play a key role in maintaining quality standards, reducing defects, improving processes and promoting a culture of quality excellence and product safety across the business.

Key Responsibilities

• Support the development and maintenance of quality management systems, policies and procedures.
• Conduct internal audits, support external audits and manage corrective and preventative actions (CAPA).
• Investigate customer complaints and non-conformances, using root cause analysis and problem-solving techniques.
• Monitor process capability using Statistical Process Control (SPC) and analyse quality performance data.
• Ensure products meet required specifications, quality standards and regulatory requirements.
• Maintain calibration systems, quality documentation and customer compliance records.
• Support quality training, coaching and continuous improvement initiatives across the business.

About You

• Experience in a quality assurance role, ideally within FMCG or manufacturing.
• Knowledge of quality management systems, internal auditing and relevant standards such as BRCGS or ISO 9001.
• Understanding of SPC, root cause analysis and corrective actions.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication skills and attention to detail.
• Proficient in Microsoft Office and quality data analysis.
• Ability to work collaboratively, manage priorities and support the development of others.

Desirable: Internal auditing qualifications, HACCP or product safety knowledge, IOSH training, laboratory experience or Six Sigma certification.

The Opportunity

This is an excellent opportunity to drive quality improvement, strengthen compliance and help build a zero-defect culture, with potential career progression into a Quality or QHSE management role.

This is is full-time, permanent position, based on-site at their North Walsham location.