Senior QA

Contract Personnel Limited; North Walsham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Contract Personnel Limited seeks a proactive Senior Quality Assurance professional to uphold quality, compliance and continuous improvement in a manufacturing setting. You will drive defect reduction, process improvements and a culture of quality excellence and product safety across the business.

This on-site, full-time role offers the opportunity to influence quality performance, support audits, and mentor others within a dynamic FMCG/manufacturing environment.

Qualifications

• Experience in a quality assurance role within FMCG/manufacturing.
• Knowledge of quality management systems e.g. ISO 9001 and/or BRCGS.
• Understanding of SPC, root cause analysis and corrective actions.
• Excellent communication and analytical skills.

Responsibilities

• Support the development and maintenance of quality management systems, policies and procedures.
• Conduct internal audits and support external audits; manage CAPA.
• Investigate customer complaints and non-conformances; perform root cause analysis.
• Monitor process capability using SPC and analyse quality performance data.
• Ensure products meet specifications, quality standards and regulatory requirements.
• Maintain calibration systems, quality documentation and customer compliance records.
• Support quality training, coaching and continuous improvement initiatives.

Skills

Quality Assurance

Audits

SPC

Root Cause Analysis

Data Analysis

Problem Solving

Communication

Microsoft Office

Quality Documentation

Team Collaboration

Job description

We are seeking a proactive Senior Quality Assurance professional to support quality, compliance and continuous improvement within a manufacturing environment.

You will play a key role in maintaining quality standards, reducing defects, improving processes and promoting a culture of quality excellence and product safety across the business.

Key Responsibilities

• Support the development and maintenance of quality management systems, policies and procedures.
• Conduct internal audits, support external audits and manage corrective and preventative actions (CAPA).
• Investigate customer complaints and non-conformances, using root cause analysis and problem-solving techniques.
• Monitor process capability using Statistical Process Control (SPC) and analyse quality performance data.
• Ensure products meet required specifications, quality standards and regulatory requirements.
• Maintain calibration systems, quality documentation and customer compliance records.
• Support quality training, coaching and continuous improvement initiatives across the business.

About You

• Experience in a quality assurance role, ideally within FMCG or manufacturing.
• Knowledge of quality management systems, internal auditing and relevant standards such as BRCGS or ISO 9001.
• Understanding of SPC, root cause analysis and corrective actions.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication skills and attention to detail.
• Proficient in Microsoft Office and quality data analysis.
• Ability to work collaboratively, manage priorities and support the development of others.
• Desirable: Internal auditing qualifications, HACCP or product safety knowledge, IOSH training, laboratory experience or Six Sigma certification.

The Opportunity

This is an excellent opportunity to drive quality improvement, strengthen compliance and help build a zero-defect culture, with potential career progression into a Quality or QHSE management role.

This is is full-time, permanent position, based on-site at their North Walsham location.