Junior Networking Support Analyst – Hybrid (2 days on-site)

RedRock Resourcing; Harrogate; On-site; GBP 27,500 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

A leading organisation in Harrogate is looking for Junior/Graduate Technical Support Analysts. This role involves troubleshooting and resolving complex technical issues and offers a salary of £27,500, rising to £30,000 with excellent benefits. Candidates should possess a technical mindset, strong communication skills, and a passion for learning. Prior experience in support roles is advantageous but not mandatory, while certifications like Cisco CCNA or ITIL Foundation are highly valued. This position includes on-site duties for 2 days per week.

Qualifications

• Essential: A technical mindset, enthusiasm, and a desire to learn complex technical subjects quickly.
• Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage.
• Certifications: Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.

Responsibilities

• Be the primary technical resource for customers, troubleshooting and resolving complex issues.
• Deepen your knowledge across a massive range of vendor technologies.
• Own the end-to-end resolution process, managing faults within SLAs.
• Provide proactive, high-quality customer communication.
• Take ownership of our monitoring platforms, resolving issues proactively.

Skills

Technical mindset

Excellent verbal and written communication skills

Attention to detail

Customer service excellence

Tools

Cisco

Fortinet

SIP

Job description

A leading organisation in Harrogate is looking for Junior/Graduate Technical Support Analysts. This role involves troubleshooting and resolving complex technical issues and offers a salary of £27,500, rising to £30,000 with excellent benefits. Candidates should possess a technical mindset, strong communication skills, and a passion for learning. Prior experience in support roles is advantageous but not mandatory, while certifications like Cisco CCNA or ITIL Foundation are highly valued. This position includes on-site duties for 2 days per week.