Hybrid Application Support Analyst — 30k+ Retail Network

PayPoint plc; Welwyn Garden City; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Holiday purchase scheme

On-site gym

Online benefits portal

Job summary

A leading retail technology provider is looking for an Application Support Analyst for hybrid work in Welwyn Garden City. You will provide technical and application support across 30,000 retail sites. Ideal candidates will have experience in a Windows environment and strong problem-solving skills. The role offers a competitive salary, opportunities for development, and various employee benefits such as a contributory pension scheme and private medical insurance.

Qualifications

• Experience in a Windows-based, 24/7 environment.
• Background in 1st and/or 2nd line support.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Delivering technical and application support.
• Managing incidents and changes via ticketing system.
• Investigating root causes for escalations.

Skills

Customer service skills

Problem-solving mindset

Flexibility to adapt

Tools

IIS Server

Transact-SQL

Splunk

Job description

A leading retail technology provider is looking for an Application Support Analyst for hybrid work in Welwyn Garden City. You will provide technical and application support across 30,000 retail sites. Ideal candidates will have experience in a Windows environment and strong problem-solving skills. The role offers a competitive salary, opportunities for development, and various employee benefits such as a contributory pension scheme and private medical insurance.