Junior Network Support Analyst/Engineer x 2 - New Role

RedRock Resourcing; Harrogate; On-site; GBP 27,500 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

RedRock Resourcing is seeking a Junior Network Support Analyst/Engineer in Harrogate, offering a salary of £27,500 (rising to £30,000) plus benefits. The candidate will support networking issues, troubleshoot complex problems, and work with various technologies including SD-WAN and VoIP.

This dynamic role involves direct customer communication and proactive issue resolution. Suitable candidates should possess strong communication skills and ideally hold certifications such as CompTIA Network+ or CCNA.

Weekly site visits are mandatory for this position.

Qualifications

• Experience in a 1st or 2nd Line support role providing support on networking issues.
• Excellent verbal and written communication skills with attention to detail.
• Awareness of ITIL or ITIL foundation certification is advantageous.

Responsibilities

• Be the primary technical resource for customers, troubleshooting complex issues.
• Deepen your knowledge across a range of vendor technologies.
• Own the end-to-end resolution process, managing faults within SLAs.
• Provide proactive customer communication to ensure satisfaction.
• Take ownership of monitoring platforms, identifying issues proactively.

Skills

Networking

Cisco

SIP

Fortinet

WAN

Telephony

ITIL

Education

CompTIA Network+ or CCNA

Job description

£27,500 (rising to £30,000) plus excellent benefits.

Keywords: Networking, Cisco, SIP, Fortinet, WAN, Telephony, ITIL

A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!

Suitable candidates will have the following:

• Experience in a 1st or 2nd Line support role providing support on networking issues.
• Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service
• Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion.

This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.

Duties will include:

• Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
• Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
• Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
• Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
• System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.

Exposure to/experience of the following would be highly advantageous:

• Data & Core Networking: Cisco, Meraki, Fortinet, Huawei, OneAccess
• Voice & Collaboration: Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
• WAN/Connectivity: Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
• Security & Access: Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)

Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.