Career-Driven Junior Network Support Analyst

RedRock Resourcing

Harrogate

On-site

GBP 27,500 - 30,000

Full time

14 days+

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Benefits offered by this job

Excellent benefits

Job summary

RedRock Resourcing is seeking a Junior Network Support Analyst/Engineer in Harrogate, offering a salary of £27,500 (rising to £30,000) plus benefits. The candidate will support networking issues, troubleshoot complex problems, and work with various technologies including SD-WAN and VoIP.

This dynamic role involves direct customer communication and proactive issue resolution. Suitable candidates should possess strong communication skills and ideally hold certifications such as CompTIA Network+ or CCNA.

Weekly site visits are mandatory for this position.

Qualifications

Experience in a 1st or 2nd Line support role providing support on networking issues.
Excellent verbal and written communication skills with attention to detail.
Awareness of ITIL or ITIL foundation certification is advantageous.

Responsibilities

Be the primary technical resource for customers, troubleshooting complex issues.
Deepen your knowledge across a range of vendor technologies.
Own the end-to-end resolution process, managing faults within SLAs.
Provide proactive customer communication to ensure satisfaction.
Take ownership of monitoring platforms, identifying issues proactively.