Junior IT Support Technician - Learn, Solve & Grow in MSP

Equals One Ltd; Sheffield; In loco; GBP 25.000 - 26.000; Tempo pieno

Descrizione del lavoro

Equals One Ltd is seeking an IT Support Technician in Dinnington, Sheffield. You will handle first-line support, password resets, MFA, Outlook/Teams issues, printers and basic Windows/connectivity faults.

You’ll administer Microsoft 365 for new starters and leavers, and prepare devices including Intune enrolment. You will escalate complex issues to 2nd/3rd line engineers, keep documentation up to date, and occasionally visit client sites to set up equipment.

Competenze

• Some experience in an IT support or helpdesk role or related apprenticeship/college/home-lab experience.
• Good grounding in Windows and Microsoft 365, or a keen eagerness to learn them.
• Basic understanding of networking (IP addresses, DHCP, DNS, Wi‑Fi).
• Excellent customer service and ability to explain technical concepts to non-technical people.
• Organised, reliable, punctual and good time-keeping.
• Genuine love of solving problems and willingness to learn.

Mansioni

• Answer calls, emails and tickets from client end users; log, prioritise and update tickets clearly.
• Diagnose and resolve first-line issues: password resets, MFA, Outlook/Teams, printers, Windows/connectivity faults.
• Microsoft 365 user administration: licences, mailboxes, permissions for new starters/leavers.
• Prepare and deploy laptops/desktops, including Intune enrolment.
• Escalate complex issues to 2nd/3rd line engineers with clear notes; learn from resolutions.
• Keep client documentation and knowledge bases accurate and up to date.
• Occasional onsite visits to set up equipment or support users.
• Suggest process improvements to the service provided.

Conoscenze

IT support

Windows

Microsoft 365

Customer service

Organised

Problem solving

Strumenti

Microsoft 365

Intune

Descrizione del lavoro

Equals One Ltd is seeking an IT Support Technician in Dinnington, Sheffield. You will handle first-line support, password resets, MFA, Outlook/Teams issues, printers and basic Windows/connectivity faults.

You’ll administer Microsoft 365 for new starters and leavers, and prepare devices including Intune enrolment. You will escalate complex issues to 2nd/3rd line engineers, keep documentation up to date, and occasionally visit client sites to set up equipment.