On-Site IT Support Technician for Education Tech

EDClass Ltd; Laughton-en-le-Morthen; On-site; GBP 28,000 - 32,000; Full time

Job summary

EDClass Ltd in Dinnington, Sheffield, is seeking an IT Support Technician to deliver 1st and 2nd line hardware, software, and network support across the organisation. You will maintain on-site IT equipment and support virtual teaching booths, ensuring secure, GDPR-compliant operations.

The role requires 1–2 years of hands-on IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, and a proactive, detail-oriented approach to safeguarding and data protection.

Qualifications

• Essential: GCSE English and Mathematics at grade C/4 or above (or equivalent).
• Essential: Level 3 IT qualification (e.g., BTEC National, T-Level, Advanced IT Apprenticeship) OR demonstrable equivalent commercial experience.

Responsibilities

• Provide prompt technical assistance to internal staff via ticketing system, phone, and in-person.
• Diagnose and resolve hardware, OS, and standard software faults across Windows, macOS, and mobile devices.
• Manage user accounts, role-based access, and mailboxes via Microsoft 365 and Google Workspace.
• Set up, configure, and maintain live teaching hardware: visualisers, webcams, headsets, dual-monitor arrays.
• Troubleshoot streaming latency, microphone audio balance, and browser compatibility issues.

Skills

Windows 10/11

Microsoft 365

Hardware troubleshooting

Networking basics

Communication skills

Problem solving

Education

GCSE English and Mathematics (C/4+)

Level 3 IT qualification or equivalent

Tools

Microsoft 365 administration

Zoho suite

Google Workspace

Job description

EDClass Ltd in Dinnington, Sheffield, is seeking an IT Support Technician to deliver 1st and 2nd line hardware, software, and network support across the organisation. You will maintain on-site IT equipment and support virtual teaching booths, ensuring secure, GDPR-compliant operations.

The role requires 1–2 years of hands-on IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, and a proactive, detail-oriented approach to safeguarding and data protection.