Senior IT Technician - MSP, Projects & On-site Support

Equals One Ltd; Barnsley; On-site; GBP 38,000 - 42,000; Full time

Job summary

Equals One Ltd is recruiting for a Senior IT Technician in Barnsley, with travel to customer sites. This full-time, permanent role blends high-level service desk support with hands-on delivery of infrastructure projects, deployments, and upgrades at client sites.

You'll provide 2nd and 3rd line support, plan end-to-end projects, manage Microsoft 365/Azure/Windows Server environments, and mentor junior engineers while building strong customer relationships. Driving licence required.

Qualifications

• Experience in MSP or customer-facing IT support.
• Strong knowledge of Microsoft 365, Azure, and Windows Server.
• Experience with networking, firewalls, backup and disaster recovery.
• Excellent troubleshooting and communication skills.
• Full UK driving licence.

Responsibilities

• Provide 2nd and 3rd line IT support to customers via telephone, remote access, email and ticketing systems.
• Diagnose and resolve complex IT incidents; act as escalation point for 1st line technicians.
• Plan and deliver customer infrastructure projects end-to-end from scoping to handover.
• Install and support Microsoft 365, Azure, Windows Server, Hyper-V, networking, firewalls and cyber security solutions.
• Carry out site surveys, migrations, upgrades and technical assessments.
• Build strong customer relationships and act as a trusted technical advisor; mentor juniors.
• Champion best practices across the team.

Skills

MSP experience

Microsoft 365

Azure

Windows Server

Networking

Firewalls

Disaster recovery

Troubleshooting

Communication

Organisational skills

Driving licence

Tools

ConnectWise Manage

Asio

WatchGuard

HP

Job description

Equals One Ltd is recruiting for a Senior IT Technician in Barnsley, with travel to customer sites. This full-time, permanent role blends high-level service desk support with hands-on delivery of infrastructure projects, deployments, and upgrades at client sites.

You'll provide 2nd and 3rd line support, plan end-to-end projects, manage Microsoft 365/Azure/Windows Server environments, and mentor junior engineers while building strong customer relationships. Driving licence required.