Junior It Support Technician

BULKHEAD Limited; East Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

BULKHEAD Limited in the United Kingdom is seeking a hands-on Junior IT Support Technician to trouble‑shoot issues in real time, support developers, and keep our technology running smoothly in a fast-paced game development studio.

No two days are the same—you’ll triage, set up new starters, manage equipment, support events/AV, and assist with IT projects across the studio. A proactive, user‑first mindset and a full UK driving licence are expected.

Qualifications

• First‑line IT support: triage, troubleshoot, and resolve issues.
• Support hardware, software, networking, and studio tools.
• Set up and manage new starter and leaver equipment.
• Maintain meeting rooms and support studio events/AV.
• Assist with IT projects, upgrades, and system rollouts.
• Keep documentation and asset records up to date.

Responsibilities

• First‑line IT support: triage, troubleshoot, and resolve issues.
• Support hardware, software, networking, and studio tools.
• Set up and manage new starter and leaver equipment.
• Maintain meeting rooms and support studio events/AV.
• Assist with IT projects, upgrades, and system rollouts.
• Keep documentation and asset records up to date.

Skills

Strong communication

Problem‑solving mindset

Organisation under pressure

Team player

Experience with helpdesk/ticketing

Interest in games/creative industries

Tools

Windows

Linux

Networking basics

AD or M365

AV systems / meeting room tech

Job description

We’re looking for a hands‑on Junior IT Support Technician to support our fast‑paced game development studio. This is a highly visible, on‑the‑floor role where you’ll troubleshoot issues in real time, support developers, and keep our technology running smoothly.

No two days are the same—you’ll be solving problems, supporting events, setting up new starters, and assisting with projects across the studio.

What you'll be doing

• First‑line IT support: triage, troubleshoot, and resolve issues
• Support hardware, software, networking, and studio tools
• Set up and manage new starter and leaver equipment
• Maintain meeting rooms and support studio events/AV
• Assist with IT projects, upgrades, and system rollouts
• Keep documentation and asset records up to date

What we're looking for

• Strong communication skills and a user‑first mindset
• Genuine interest in IT with a proactive, problem‑solving approach
• Ability to stay organised and calm under pressure
• Team player with a flexible, can‑do attitude
• Full UK driving licence
• Experience with helpdesk/ticketing systems
• Familiarity with Windows/Linux, networking basics, AD or M365
• Interest in games or creative industries