Junior IT Support

Criterion Hospitality; Greater London; On-site; GBP 23,000 - 31,000; Full time

Job summary

Criterion Hospitality Ltd is seeking a (Junior) IT Technician to provide hands-on IT support across multiple hotel sites within the group. You will manage local IT infrastructure, resolve hardware and connectivity issues, and ensure systems run smoothly to support daily operations.

This role involves regular travel between sites in Greater London. A proactive, solution-focused mindset is essential, with flexibility for occasional evenings or weekends if required.

Qualifications

• 1-2 years of IT support or technician experience.
• Proficient with Office 365 and Windows administration.
• Strong understanding of desktop hardware, basic networking, and Windows environments.
• Hands-on experience with printers, VoIP phones, POS systems, and CCTV equipment.
• Excellent problem-solving skills and a proactive approach.
• Strong communication skills to support non-technical users.
• Willingness to work flexibly, including evenings or weekends if required.
• Hospitality experience is a plus but not essential.

Responsibilities

• Deliver on-site IT support across hotel properties for all IT-related issues.
• Onboard users, install, configure, and maintain desktops, laptops, phones, printers, kiosks, and POS systems.
• Troubleshoot and resolve issues related to networking, connectivity, CCTV, and guest services technology.
• Collaborate with the central IT team to escalate and resolve complex technical issues.
• Provide on-site support for hotel events or technical rollouts when required.
• Document issues, fixes, and changes made to local systems.
• Maintain a high level of professionalism and customer service with all staff and departments.
• Keep up to date with IT best practices and hospitality systems.

Skills

Office 365

Windows admin

Desktop hardware

Networking basics

Printer & CCTV tech

VoIP phones

Customer support

Job description

We are seeking a (Junior) IT Technician to join our team. In this position, you will provide hands-on technical support across multiple hotel and hospitality sites within the group. You'll be responsible for maintaining local IT infrastructure, resolving hardware and connectivity issues, and ensuring systems are fully operational to support the day-to-day running of the business.

This role involves regular travel between sites and requires a proactive, solution-focused mindset.

Key Responsibilities

• Deliver on-site support across hotel properties for all IT-related issues, for business systems
• Onboarding users, Install, configure, and maintain desktops, laptops, phones, printers, hotel kiosks, and POS systems
• Troubleshoot and resolve issues related to networking, connectivity, CCTV, and guest services technology
• Work closely with the central IT team to escalat and resolve complex technical issues
• Provide on-site support for hotel events or technical rollouts when required
• Document issues, fixes, and any changes made to local systems
• Maintain a high level of professionalism and customer service with all staff and departments
• Keep up to date with IT best practices and hospitality systems

Qualifications, Skills & Experience

• Minimum 1-2 years' experience in an IT support or technician role
• Office 365, windows administration
• Strong understanding of desktop hardware, basic networking, and Windows environments
• Hands-on experience with printers, VoIP phones, POS systems, and CCTV equipment
• Excellent problem-solving skills and a proactive approach
• Strong communication skills and the ability to support non-technical users
• Willingness to work flexibly, including occasional evenings or weekends if required
• Hospitality experience is a plus but not essential