IT Systems Engineer

BULKHEAD Limited; East Midlands; On-site; GBP 35,000 - 50,000; Full time

Job summary

BULKHEAD is seeking a hands-on IT Systems Engineer to support infrastructure for game development. The role involves troubleshooting complex technical issues and providing real-time support on the studio floor. Candidates should have strong IT support experience, knowledge of Microsoft 365, and networking fundamentals. Familiarity with AWS and scripting is a plus. The position is based in the East Midlands, England, and requires a full UK driving licence.

Qualifications

• Experience in IT support, systems, or infrastructure roles.
• Strong knowledge of Microsoft 365 & Entra ID.
• Solid networking fundamentals including DNS, DHCP, VPNs, and firewalls.
• Familiarity with Windows Server and Active Directory.
• Scripting skills, preferable in PowerShell.
• Basic knowledge of Linux administration.
• Experience with AWS.
• Strong problem-solving and communication skills.
• Full UK driving licence.

Responsibilities

• Act as second line escalation for complex technical issues.
• Support core systems including Microsoft 365 and Active Directory.
• Assist with AWS cloud infrastructure support.
• Maintain developer systems such as Perforce.
• Monitor system performance and troubleshoot proactively.
• Support infrastructure projects and system improvements.
• Assist with onboarding/offboarding processes.
• Maintain clear technical documentation.

Skills

IT support

Microsoft 365

Entra ID

Networking fundamentals

Windows Server

Active Directory

Scripting (PowerShell)

Linux administration

AWS experience

Problem-solving skills

Communication skills

Job description

We’re looking for a hands‑on IT Systems Engineer to support the infrastructure behind our games and the developers who build them.

This is a broad, technical role spanning networking, cloud, identity, and on‑prem systems — combined with real‑time support on the studio floor. You’ll be as comfortable troubleshooting complex issues as you are supporting system improvements to keep developers moving.

You’ll need to be adaptable, pragmatic, and calm under pressure. Priorities shift quickly, and your focus will always be on removing blockers and keeping the studio running.

What you’ll be doing

• Act as second line escalation for complex technical issues, providing support and guidance to the Junior IT Support Technician
• Support core systems (Microsoft 365, Entra ID, Active Directory, networking, servers)
• Assist with AWS cloud infrastructure support
• Maintain developer systems (including Perforce)
• Monitor system performance and resolve issues proactively
• Support infrastructure projects and system improvements
• Assist with onboarding/offboarding processes
• Maintain clear technical documentation

What we’re looking for

• Experience in IT support, systems, or infrastructure roles
• Strong Microsoft 365 & Entra ID knowledge
• Solid networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Windows Server & Active Directory
• Scripting (PowerShell or similar)
• Linux administration
• AWS experience
• Strong problem‑solving and communication skills
• Full UK driving licence

Nice to Have

• Perforce or version control at scale
• Docker / Infrastructure as Code
• Experience in the game industry
• Experience with enterprise hardware