Junior IT Support Specialist

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a motivated Junior Helpdesk/IT Support Desktop Specialist to join their London office. This full-time role is ideal for individuals with up to 2 years of experience, offering a fantastic opportunity to grow in an enterprise computing environment. You'll be responsible for providing installation and support for both PC and Apple systems, ensuring user satisfaction through effective troubleshooting and communication. If you have a passion for technology and a desire to learn and develop your skills in a collaborative team setting, this position is perfect for you.

Qualifications

• 0 to 2 years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills and ability to articulate technical issues.

Responsibilities

• Provide installation and support for PC and Apple hardware and software.
• Respond to helpdesk requests via calls and emails.
• Perform on-site analysis and resolution of workstation problems.

Skills

Technical Troubleshooting

Communication Skills

Microsoft Windows Desktop OS

Mac OS X

Office Productivity Software

Basic Networking Knowledge

Antivirus and Spyware Removal

Problem Diagnosis and Resolution

Attention to Detail

Team Collaboration

Job description

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Job Title: Junior Helpdesk/IT Support Desktop Specialist

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position suitable for someone with 0 to 2 years of experience, offering exposure to an enterprise computing environment. The ideal candidate should possess good technical troubleshooting skills and excellent communication skills, both written and oral.

Responsibilities include:

• Provide installation and support for PC and some Apple hardware and software, including peripheral devices such as printers and USB devices.
• Respond to incoming calls and emails regarding workstation and peripheral performance and usage requests.
• Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for end users, and recommend and implement corrective hardware and software solutions, including remote repair.
• Follow procedures for logging, reporting, and monitoring helpdesk requests.
• Create a high level of user satisfaction through accurate, timely follow-up, strong technical skills, and effective communication and relationship building.

Required Skills:

• Fluent in English.
• Strong interpersonal skills and ability to interact favorably with a diverse range of people.
• Highly self-motivated with good reasoning skills.
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11).
• Knowledge of Mac OS X is desirable.
• Proficiency with office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Basic networking knowledge, including DHCP, DNS, cabling, etc.
• Knowledge of antivirus and spyware removal techniques.
• Ability to diagnose and resolve problems quickly.
• Attention to technical details and ability to articulate them clearly.
• Ability to open a computer and replace defective components.
• Desire to learn new skills.
• Ability to document issues and resolutions thoroughly.
• Ability to work collaboratively in a team environment.
• Familiarity with Microsoft Active Directory is a plus.

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