Junior IT Support Specialist

TransPerfect; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for an energetic Junior Helpdesk/IT Support Desktop Specialist to join their London office. This entry-level role offers an exciting opportunity to gain exposure to an enterprise-computing environment. The ideal candidate will possess strong technical troubleshooting skills and excellent communication abilities, ensuring high user satisfaction. Responsibilities include providing support for hardware and software, diagnosing issues, and collaborating in a team-oriented environment. If you're self-motivated and eager to learn, this is the perfect opportunity to kickstart your career in IT.

Qualifications

• 0 to 2 years of experience in IT support.
• Strong technical troubleshooting and communication skills.

Responsibilities

• Provide installation and support for PC and Apple hardware.
• Diagnose and resolve workstation issues for end users.

Skills

Technical Troubleshooting

Communication Skills

Microsoft Windows

Mac OS X

Office Productivity Software

Basic Networking

Antivirus and Spyware Removal

Problem Diagnosis

Team Collaboration

Microsoft Active Directory

Education

High School Diploma

IT Certification

Job description

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We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus

By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Translation and Localization, IT Services and IT Consulting, and Software Development

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