Junior IT Support Engineer

Spectrum IT; Winchester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Job summary

Spectrum IT in Winchester is seeking an IT Support Engineer to join a small IT team. The role focuses on 1st and 2nd line support, keeping systems and devices running smoothly across the business. You will handle a mix of tickets, troubleshoot Windows 10/11, Windows Server 2022 and Microsoft 365, and assist with IT deployments.

The position is fully onsite with 8:00am–5:00pm hours and modest benefits. Excellent organisation and the ability to work independently are essential; occasional travel

Qualifications

• At least 24 months' IT experience with Windows 10/11 and Microsoft 365 cloud environments.
• Experience with Windows Server 2022 and Microsoft 365 administration.
• Ability to manage user accounts, permissions, email and group policies in a fast-paced environment.
• Good communication, problem-solving and organisational skills.

Responsibilities

• Provide 1st and 2nd line IT support to users across the business.
• Troubleshoot hardware, software, Windows and connectivity issues.
• Support Microsoft 365, Active Directory, Entra ID and Exchange.
• Set up user accounts, permissions, email and group policies.
• Maintain IT asset records and technical documentation.
• Assist with updates, patching, backups and IT equipment deployments.
• Work independently and manage competing priorities.

Skills

1st & 2nd line support

Windows 10/11

Windows Server 2022

Microsoft 365

Active Directory

Entra ID

Exchange

IT asset records

Documentation

Education

Relevant IT certifications

Job description

If you enjoy solving IT problems, helping people get back up and running and working across a varied technical environment, this could be a good next step.

IT Support Engineer

Winchester | £28,000-£35,000 | Fully Onsite

You'll join a small IT team supporting a large, family-owned UK home and business moving company. The role is primarily focused on 1st and 2nd line support, dealing with everyday user issues while taking responsibility for keeping systems, devices and services running smoothly.

The Role

You'll handle a mix of support tickets, walk-up requests and hands-on troubleshooting across the business. Some issues will be straightforward, while others will need you to investigate further and use your own judgement to find a solution.

• Providing 1st and 2nd line support to users across the business.
• Troubleshooting hardware, software, Windows and connectivity issues.
• Supporting Microsoft 365, Active Directory, Entra ID and Exchange.
• Setting up user accounts, permissions, email and group policies.
• Supporting laptops, workstations, printers, mobile devices and telephony.
• Investigating network and system issues, escalating where needed.
• Assisting with updates, patching, backups and IT equipment deployments.
• Maintaining IT asset records and technical documentation.
• Helping with wider IT systems and infrastructure when required.

You'll need to manage competing priorities, communicate clearly with colleagues and take a practical approach to resolving problems. As part of a small team, being organised and comfortable working independently will be important.

What We’re Looking For

You'll need either:

• At least 24 months' relevant IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 cloud environments; or
• Relevant recognised IT certifications.

The Package

• Monday to Friday, 8:00am-5:00pm
• 20 days' holiday plus bank holidays
• Pension available where applicable
• Occasional travel between sites may be required