IT Support Engineer

Spectrum IT; Winchester; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

20 days' holiday + bank holidays

Pension

Occasional travel between sites

Job summary

Spectrum IT in Winchester is seeking an experienced Senior IT Support Engineer for a fully onsite role. You will be the senior technical point for IT issues, owning complex incidents and working across Microsoft technologies, servers, networking, security and cloud services.

This hands-on position requires investigating root causes, resolving challenging problems, and ensuring systems remain reliable and secure.

Qualifications

• 3rd line IT support experience across complex environments.
• Strong knowledge of Microsoft 365, AD, Entra ID and Exchange.
• Experience investigating root causes and owning incidents end-to-end.

Responsibilities

• Provide 3rd line technical support, investigating and resolving complex incidents across the business.
• Troubleshoot advanced hardware, software, networking and connectivity issues.
• Support and maintain Microsoft 365, Active Directory, Entra ID and Exchange.
• Manage user accounts, permissions, mail and group policies in a hybrid Microsoft environment.
• Support physical and virtual servers, storage, networking and cloud services.
• Work with Hyper-V, QNAP, NAKIVO and Wasabi technologies.
• Maintain VOIP via 3CX and Knox MDM for device management.
• Manage system updates, patches, backups, upgrades and deployments.
• Monitor network and system security including firewalls and endpoint protection.
• Investigate security alerts and resolve technical incidents.
• Maintain IT asset inventories and documentation.
• Identify improvements to infrastructure, reliability and performance.

Skills

3rd line support

Microsoft technologies

Hybrid Microsoft environment

Network troubleshooting

Security & backups

Tools

Hyper-V

QNAP

NAKIVO

Wasabi

3CX

Knox MDM

Job description

If you're an experienced IT Support Engineer who enjoys getting to the bottom of complex technical issues and taking ownership of problems others can't resolve, this could be a good opportunity to explore.

This is a fully onsite role with a large, family-owned UK home and business moving company.

You'll take responsibility for 3rd line support, investigating complex issues across a broad technical environment and helping maintain the systems and infrastructure that keep the business running.

Senior IT Support Engineer

Winchester | £35,000-£45,000 | Fully Onsite

The Role

You'll act as the senior technical point for IT issues, taking ownership of more complex incidents and working across Microsoft technologies, servers, networking, security and cloud services.

This is a hands-on technical role where you'll need to investigate root causes, resolve challenging problems and ensure systems remain reliable and secure. You'll also contribute to infrastructure maintenance and the introduction of new technologies.

The role includes:

• Providing 3rd line technical support, investigating and resolving complex incidents across the business.
• Troubleshooting advanced hardware, software, networking and connectivity issues.
• Supporting and maintaining Microsoft 365, Active Directory, Entra ID and Exchange.
• Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment.
• Supporting physical and virtual servers, storage, networking and cloud services.
• Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi.
• Maintaining VOIP telephony through 3CX and mobile device management through Knox MDM.
• Managing system updates, patching, backups, upgrades and infrastructure deployments.
• Monitoring network and system security, including firewalls, antivirus and endpoint protection.
• Investigating security alerts and resolving technical incidents.
• Maintaining IT asset inventories and technical documentation.
• Identifying opportunities to improve infrastructure, reliability and performance, and helping assess and implement new technologies.

The Package

• Monday to Friday, 8:00am-5:00pm
• 20 days' holiday plus bank holidays
• Pension available where applicable
• Occasional travel between sites may be required

If you're looking for a hands-on senior support role where you can take ownership of complex technical issues and make a real difference to the reliability of a business's IT environment, we'd be interested in hearing from you.