Junior IT Support Engineer

Clarke Energy; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global engineering company based in England is seeking a Junior IT Support Analyst to provide top-notch support for users across the UK and internationally. Responsibilities include diagnosing IT issues, configuring devices, and maintaining efficient IT systems. Ideal candidates should have a degree in IT, 2 years of helpdesk experience, and strong customer service skills. The role offers competitive benefits and opportunities for career advancement in a dynamic environment.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Hybrid working options

Dedicated training opportunities

Health care cash plan and life assurance

Employee Assistance Programme

Qualifications

• Minimum 2 years experience on an IT Helpdesk.
• Willingness to take initiative and responsibility.
• Flexible, adaptable, and committed to continuous improvement.

Responsibilities

• Provide responsive support to users via phone, email, and in person.
• Diagnose and resolve desktop and laptop issues.
• Build, configure, and test workstations, laptops, and mobile devices.

Skills

Strong customer service focus

Logical problem-solving

Excellent attention to detail

Strong communication skills

Ability to remain calm under pressure

Knowledge of PC builds and configuration

Familiarity with Microsoft products

Education

Degree in IT or related subject

Job description

Junior IT Support Analyst

Are you a tech-savvy problem solver with a passion for supporting people and keeping systems running seamlessly?

Clarke Energy is looking for a Junior IT Support Analyst to join our dynamic IT team, providing first-class support to users across the UK and internationally. Based in Knowsley, this is an excellent opportunity to launch your IT career with a global engineering company driving the energy transition.

Be the First Line of Tech Support

As a Junior IT Support Analyst, you’ll be the first point of contact for resolving user issues, configuring devices, and ensuring our IT systems operate efficiently. Working closely with the wider IT team, you’ll deliver high-quality support across the Clarke Group while gaining hands‑on experience with hardware, software, and network infrastructure.

This role offers a unique mix of technical challenge, user interaction, and international exposure—ideal for someone eager to learn and grow in a fast‑paced environment.

Key Responsibilities

• Provide responsive support to users via phone, email, and in person
• Diagnose and resolve desktop and laptop issues, including off‑site repairs
• Build, configure, and test workstations, laptops, and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops, desktops, and personal folders are maintained
• Deploy and maintain Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN, WAN, and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and create clear user guides
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health, Safety, Environmental, and Quality standards in all work
• Keep workspaces clean, organised, and secure

Essential Requirements

• Degree in IT or a closely related subject
• Minimum 2 years experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills clear, helpful, and user‑friendly
• Ability to remain calm and effective under pressure
• Logical problem‑solving and decision‑making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvement

Desirable

• Microsoft certification (e.g., MTA, MCP, or equivalent)

Why Join Clarke Energy?

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in‑house certified training department
• Career development and progression opportunities

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIOs hydrogen‑ready reciprocating engines, we operate in 29 countries, supporting the move to net‑zero emissions.

Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front‑end design through to project execution and after‑sales support, we deliver reliable, efficient, and low‑carbon energy systems.

Ready to Support the Future of Energy?

If you’re ready to grow your IT career and make a real impact, apply now!