Junior IT Engineer

Back TO Work; Harrogate; On-site; GBP 22,000 - 30,000; Full time

Job summary

Back TO Work is assisting a growing IT services and support business in finding a Junior IT Engineer to join their expanding team in the United Kingdom. This is an ideal opportunity to kick-start a career in technology, gain hands-on experience, and work toward a recognised industry qualification.

You will deliver technical support to end users under supervision, assist with Windows 11 workstations, basic networking, cybersecurity practices, and software installations across diverse systems,

Qualifications

• Strong verbal and written communication skills.
• Customer-focused approach and commitment to excellent service.
• A keen interest in technology and IT systems.
• A positive attitude toward learning and professional development.

Responsibilities

• Deliver technical support to end users under supervision.
• Assist with deployment, configuration and maintenance of Windows 11 workstations.
• Carry out basic networking tasks and troubleshoot connectivity issues.
• Monitor wireless network performance and escalate complex issues.
• Support cybersecurity practices, including software updates and password security.
• Assist with software installations, updates and fault resolution across systems.
• Support user account creation and email setup.
• Maintain records of support requests and documentation in the service desk.

Skills

Communication

Customer focus

Tech interest

Learning mindset

Career motivation

Job description

Our client, a growing IT services and support business, is looking for an Junior IT Engineer to become part of their expanding team. This is an ideal opportunity for someone looking to kick-start their career in technology, gain valuable hands-on experience, and develop their skills while working towards a recognised industry qualification.

KEY DUTIES

• Deliver technical support to end users, providing assistance with day-to-day IT issues under the supervision of senior team members.
• Assist with the deployment, configuration, and ongoing maintenance of Windows 11 workstations and devices.
• Carry out basic networking activities, including troubleshooting connectivity issues, configuring IP settings, and supporting infrastructure installations.
• Help monitor wireless network performance and *escalate* more complex issues when required.
• Support the implementation of cybersecurity best practices, including software updates, antivirus management, and password security.
• Assist with software installations, updates, and fault resolution across a range of systems and applications.
• Support user account creation and management, including email setup and access permissions.
• Maintain accurate records of support requests, resolutions, and technical documentation within the service desk platform.

CANDIDATE REQUIREMENTS

• Strong verbal and written communication skills.
• A customer-focused approach and a genuine commitment to delivering excellent service.
• A keen interest in technology and IT systems.
• A positive attitude towards learning and professional development.
• The motivation to develop new technical skills and build a long-term career within the IT industry