Entry-Level IT Service Desk Analyst

Matchtech; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Matchtech is seeking an IT Service Desk Analyst (Entry Level) to join our growing tech team in the United Kingdom. You will be the first point of contact for users, provide 1st line support, log and manage tickets, and help resolve issues.

This role offers a hands-on start in IT, with training on Windows 10/11, hardware deployment, onboarding/offboarding, and contributing to our knowledge base. A proactive learner with strong communication will thrive in a collaborative environment.

Qualifications

• Strong interest in IT and technology.
• Excellent communication and customer service skills.
• Knowledge of Windows 10/11.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide 1st line IT support and log tickets.
• Troubleshoot issues and resolve user queries.
• Support onboarding and offboarding processes.
• Deploy hardware and maintain the IT knowledge base.
• Collaborate with teammates to improve support.

Skills

IT interest

Customer service

Windows 10/11

Problem solving

Prioritisation

Team player

Job description

Matchtech is seeking an IT Service Desk Analyst (Entry Level) to join our growing tech team in the United Kingdom. You will be the first point of contact for users, provide 1st line support, log and manage tickets, and help resolve issues.

This role offers a hands-on start in IT, with training on Windows 10/11, hardware deployment, onboarding/offboarding, and contributing to our knowledge base. A proactive learner with strong communication will thrive in a collaborative environment.