Junior IT & AI Support Technician - Training & Growth

Back To Work; Harrogate; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Back To Work in Harrogate, North Yorkshire, is seeking a motivated Junior IT & AI Support Technician to keep everyday systems running and help explore practical AI tools across the organisation.

You will provide first-line IT support for hardware, software and network issues, with training and escalation to senior staff as needed. No AI specialist experience required, training will be provided.

Competenze

• Genuine interest in IT, AI and how tech supports business tasks.
• Willingness to learn troubleshooting skills.
• Clear communication and a patient approach to support.
• Ability to organise tasks and follow instructions.
• Attention to detail and accurate record keeping.
• Collaborative, proactive and willing to learn new systems.
• Training provided; prior AI experience not required.

Mansioni

• Provide first-line IT support and log requests.
• Diagnose routine hardware, software and network issues.
• Install, configure and maintain PCs, laptops, printers and mobile devices.
• Assist with Microsoft 365, cloud services and approved AI tools.
• Carry out routine system checks and report issues.
• Assist with software deployments, updates and patching.
• Maintain IT asset records and user guides.
• Follow cyber security and data protection procedures; check AI outputs.
• Support IT projects and trial simple AI workflows.
• Assist with OT systems support as required.

Conoscenze

Interest in IT

AI curiosity

Troubleshooting

Communication skills

Organised

Team player

Descrizione del lavoro

Back To Work in Harrogate, North Yorkshire, is seeking a motivated Junior IT & AI Support Technician to keep everyday systems running and help explore practical AI tools across the organisation.

You will provide first-line IT support for hardware, software and network issues, with training and escalation to senior staff as needed. No AI specialist experience required, training will be provided.