Entry-Level IT & AI Support Technician

Back To Work; Selby; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Back To Work in North Yorkshire, a well-established food and drink manufacturer, is seeking a Junior IT & AI Support Technician. You will provide first-line IT support across office, production and warehouse environments, help diagnose routine hardware, software and network issues, and assist with AI tool trials under guidance.

Training is provided, with escalation to senior staff for complex problems. No prior AI specialist experience is required; you will learn to deploy simple automation,

Competenze

• A genuine interest in IT and AI and how technology can support everyday business tasks.
• Willingness to learn troubleshooting skills and follow established procedures.
• Clear communication and patient approach to supporting colleagues.
• Good organisation and attention to detail when logging requests and maintaining records.
• Collaborative mindset with the ability to work with senior colleagues and learn new systems.

Mansioni

• Provide friendly first-line IT support, log requests and escalate complex issues.
• Diagnose and resolve routine hardware, software and network issues.
• Install, configure and maintain PCs, laptops, printers and mobile devices.
• Assist with user account administration, password resets and access permissions.
• Support colleagues with Microsoft 365, cloud services and approved AI tools.
• Run routine system checks and report issues to senior IT staff.
• Assist with software deployments, updates and patch management under supervision.
• Maintain IT asset records and straightforward user guides.
• Follow cyber security, data protection and responsible AI procedures.
• Help trial simple AI-assisted workflows and participate in IT projects.
• Provide support for manufacturing and OT systems as required.

Conoscenze

Interest in IT

AI awareness

Troubleshooting

Communication skills

Detail orientation

Team collaboration

Strumenti

Microsoft 365

Descrizione del lavoro

Back To Work in North Yorkshire, a well-established food and drink manufacturer, is seeking a Junior IT & AI Support Technician. You will provide first-line IT support across office, production and warehouse environments, help diagnose routine hardware, software and network issues, and assist with AI tool trials under guidance.

Training is provided, with escalation to senior staff for complex problems. No prior AI specialist experience is required; you will learn to deploy simple automation,