Junior IT & AI Support Technician

Back To Work; Selby; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Back To Work in North Yorkshire, a well-established food and drink manufacturer, is seeking a Junior IT & AI Support Technician. You will provide first-line IT support across office, production and warehouse environments, help diagnose routine hardware, software and network issues, and assist with AI tool trials under guidance.

Training is provided, with escalation to senior staff for complex problems. No prior AI specialist experience is required; you will learn to deploy simple automation,

Competenze

• A genuine interest in IT and AI and how technology can support everyday business tasks.
• Willingness to learn troubleshooting skills and follow established procedures.
• Clear communication and patient approach to supporting colleagues.
• Good organisation and attention to detail when logging requests and maintaining records.
• Collaborative mindset with the ability to work with senior colleagues and learn new systems.

Mansioni

• Provide friendly first-line IT support, log requests and escalate complex issues.
• Diagnose and resolve routine hardware, software and network issues.
• Install, configure and maintain PCs, laptops, printers and mobile devices.
• Assist with user account administration, password resets and access permissions.
• Support colleagues with Microsoft 365, cloud services and approved AI tools.
• Run routine system checks and report issues to senior IT staff.
• Assist with software deployments, updates and patch management under supervision.
• Maintain IT asset records and straightforward user guides.
• Follow cyber security, data protection and responsible AI procedures.
• Help trial simple AI-assisted workflows and participate in IT projects.
• Provide support for manufacturing and OT systems as required.

Conoscenze

Interest in IT

AI awareness

Troubleshooting

Communication skills

Detail orientation

Team collaboration

Strumenti

Microsoft 365

Descrizione del lavoro

About the Company

Our client is a well-established food and drink manufacturer in North Yorkshire, recognised for quality, innovation and customer service. As the business grows and invests in technology, they are looking for a motivated Junior IT & AI Support Technician to help keep everyday systems running smoothly and support the exploration of practical AI tools across the organisation.

Role Overview

This junior role combines hands-on IT support with opportunities to learn how approved AI tools can assist everyday business tasks. You will help support hardware, software and systems across production, warehouse and office environments, while assisting senior colleagues with AI trials, simple automation and user guidance. Training will be provided, with more complex issues escalated to senior IT staff. You do not need to be an AI specialist or have experience building AI models.

Key duties (Training to be provided)

• Provide friendly first-line IT support, log support requests and elevate complex issues to senior colleagues.
• Help diagnose and resolve routine hardware, software and network issues, following guidance and established procedures.
• Assist with installing, configuring and maintaining PCs, laptops, printers and mobile devices.
• Support user account administration, password resets and access permissions in line with approval processes.
• Help colleagues use Microsoft 365, cloud-based services and approved AI assistants, with training and guidance.
• Carry out routine system checks and report potential issues to senior IT staff.
• Assist with software deployments, updates and patch management under supervision.
• Maintain accurate IT asset records, support tickets and straightforward user guides, including guidance on approved AI tools.
• Follow cyber security, data protection and responsible AI procedures; keep confidential information out of unapproved tools and check AI-generated outputs before use.
• Support IT projects, system upgrades and infrastructure improvements, and help senior colleagues trial simple AI-assisted workflows and automation, recording results and feedback.
• Assist with support for manufacturing and operational technology systems where required, following site procedures and senior colleagues’ direction.

Required Skills & Qualities

• A genuine interest in IT, AI and how technology can support everyday business tasks.
• A logical approach to solving problems and a willingness to learn troubleshooting skills.
• Clear communication skills and a helpful, patient approach to supporting colleagues.
• The ability to organise tasks, follow instructions and ask for help when priorities are unclear.
• Good attention to detail, including checking information and keeping accurate records.
• A collaborative approach, with confidence to complete agreed tasks and a
• Willingness to learn new systems and use AI responsibly. Previous AI experience or coding knowledge is not essential; training will be provided